Rosenfeld Media is a world leader in User Experience Design. We publish books, produce successful conferences, and provide corporate training. We are a small and motivated team that values each member’s contribution to the company’s goals. Your work/life balance is critical; we strive to create a humane environment where you can reach your full potential.
Our Operations Coordinator will help the company run more efficiently and position it for continued growth. This is a full-time position with flexible hours; while a local candidate is preferred, we are open to fully remote for the right person. Salary is commensurate with experience. Benefits include medical, dental, vision, life insurance, paid sick, holiday and paid vacation time off, and participation in our 401K and Profit Sharing Plans. As our Operations Coordinator, you’d manage three critical aspects of our company: our event and publishing operations and our information and processes.
- Event Operations Coordination
- Support Events Curators with scheduling and coordination
- Source vendors and get quotes for services
- Maintain budget worksheets in Google Sheets
- Manage customer service prior to and during events
- Coordinate registration and volunteers at both in-person and virtual conferences
- Coordinate logistics for both corporate and public training workshops
- Interface with Sponsors and Sales to assure excellent sponsor experience including sponsor content posted on events websites
- Travel to manage conferences and events (15% of time)
- Publication Operations Coordination
- Support Publisher and Editors with scheduling and coordination
- Maintain book sales order report
- Support book sales-related customer service
- Managing information and processes
- Capture and document processes critical to managing the company
- Organize and manage brand assets, contracts, employee support documentation
- Analyze trends including event attendance
- Support information software (and users) including Salesforce, G Suite, WordPress, Microsoft Office, Basecamp, and Zapier
We’re seeking a candidate with the following qualifications:
- Ability to coordinate group schedules and tasks.
- Highly-skilled with WordPress, Woocommerce, Salesforce, G Suite (especially Gmail, Gdocs, Gsheets, and Calendar), Microsoft Word and Excel, and Basecamp.
- Professional written and verbal communication skills. Detail oriented.
- At least two years experience in events and/or publishing.
- Comfortable with spreadsheets, including formulas and pivot tables.
- Flexible and willing to learn new things, learn from mistakes, and contribute new ideas.
- Bachelor’s Degree and relevant certifications desirable.
Want to apply? Please complete this form to send us your information including:
A cover letter which indicates that you’ve spent a moment or two learning about our company, rosenfeldmedia.com, and why you feel you are a good fit for this position
Job Type: Full-time
Pay: Commensurate with experience
Ariel Kennan is a service design and product development leader who has worked across the public, private, academic, and nonprofit sectors. She is currently a Senior Fellow at the Beeck Center for Social Impact + Innovation at Georgetown University. We are pleased to announce that she has joined the curation team of our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: rosenfeldmedia.com/civic-design-2021/
In this Rosenfeld Review episode, Ariel discusses the myriad of public service projects she’s had a hand in, and particularly the ways in which Civic Design can improve peoples’ lives, especially those who are underprivileged (for example, the application for unemployment benefits during the covid-19 pandemic.)
Creative Reaction Lab — building capacity in historically marginalized communities and training designers to work in new ways. www.creativereactionlab.com/
Caroline’s book Surveys That Work: A Practical Guide for Designing and Running Better Surveys is a decade in the making — and finally coming in July 2021! Here, Caroline shares some glimpses into the methodologies and tricks she’ll share in the book, and how it evolved along the years.
Mentor Black Business blackbusiness.mcsaatchi.com/ founded by Akil Benjamin
More about the book:
Surveys That Work explains a seven-step process for designing, running, and reporting on a survey that gets accurate results. In a no-nonsense style with plenty of examples about real-world compromises, the book focuses on reducing the errors that make up Total Survey Error—a key concept in survey methodology. If you are conducting a survey, this book is a must-have.
Jim and Lou go way back – to when they still called it “library school!” Thirty years later, Jim is a NY Times bestselling author who specializes in science-themed graphic novels on subjects ranging from Jane Goodall to Alan Turing.
Here, Lou and Jim discuss the evolution of cartoon and graphic novels, how their audiences have changed over time, and the role of storyboarding in their respective crafts.
Jim is the author of fourteen (and counting) graphic novels about scientists. His most recent books include Naturalist (with E.O. Wilson), Astronauts: Women on the Final Frontier, Hawking, about the famous cosmologist; The Imitation Game, a biography of Alan Turing; Primates, about Jane Goodall, Dian Fossey, and Biruté Galdikas; and Feynman, a book about the Nobel-prize winning physicist, bongo-playing artist, and raconteur Richard Feynman. His books are New York Times bestsellers, have been translated into over a dozen languages, and have received praise from publications ranging from Nature and Physics World to Entertainment Weekly and Variety. Jim lives in Michigan and comes to comics via careers in nuclear engineering and librarianship.
- “Ologies” podcast with Alie Ward
- “99% Invisible” podcast with Roman Mars
- 826 National, which provides writing and tutoring support for kids across the U.S. (Jim has tutored and taught for 826michigan for over a decade.)
- The Sirens of Mars by Sarah Stewart Johnson
- Once Upon a Time I Lived on Mars by Kate Greene
Diana Deibel and Rebecca Evanhoe first crossed paths on a Slack channel back in 2018, where they were seeking out colleagues who might know a thing or two about conversation design… Fast forward to 2021, and their new book on conversation design is finished and available for preorder! Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered—because everyone deserves to be understood, especially you. In this episode, they chat with Lou about writing the book, the ethics of voice design, and more.
- Design Justice: Community-Led Practices to Build the Worlds We Need By Sasha Costanza-Chock
- Design Justice Network
Jared Spool has been practicing UX for decades. When Jobs To Be Done arrived, it seemed to him to be just one of those new labels for stuff we’ve always been doing.
Jim Kalbach doesn’t agree. His decades of UX experience have led him to become a strong proponent and practitioner of Jobs to be Done. In fact, he wrote the best book on the topic, the Jobs to be Done Playbook.
Now, Jared is curious. Since Jim is so passionate about Jobs to be Done, has Jared mis-judged it? Is there more to this than Jared originally thought?
Come watch while Jim tries his darnedest to set Jared right. Or maybe we’ll find out if Jared has been right all along, and this is just new packaging for an old practice. Either way, you don’t want to miss this. Register for this event.
Steve Krug, author of Don’t Make Me Think, and Rocket Surgery Made Easy, is back for a third appearance on the Rosenfeld Review Podcast! Here, he shares some details with Lou about his book in the works, Writing Made Slightly Easier, and his perspective on the process of writing in general (and why he might advise against it!).
Steve’s wise words for writers:
Don’t be afraid to always start at the beginning. Always assume that your reader knows less rather than more.
Follow Laura Klein on Twitter
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- Watch Jeff’s presentation at the 2017 DesignOps Summit
- Read Jeff’s book, Designing Delivery
- Listen to Jeff on a previous episode of the Rosenfeld Review, DesignOps in a Post-Industrial World: Crash-Coursing Complex Systems
- Jeff recommends: Mark Burgess’ Thinking In Promises
We’re bringing Creativity Evangelist Denise Jacobs to our virtual workshop lineup this year! Here, she chats with Lou about how the current era of “doom-scrolling” means it’s more important than ever to unlock our creative minds and make meaningful connections.
One challenge of working remotely is the loss of a sense of personal connection. Having tools that allow you to collaborate in a virtual environment and overcome isolation is a way to expand the collective creativity of the whole team.
Her workshop is an opportunity to expand your knowledge base, skill set, and be inspired by creativity and collaboration using new and different tools to figure out how to add extra life to the work-from-home environment.
Denise’s three day workshop this February (10 hours over 3 segments: February 2-4, 2021) will focus on leveraging collective brilliance, becoming confident in sharing your ideas, and learning to be an excellent listener. Next comes “the fun part” — how to use improvisation to make collaboration feel like a game, and not like work.
Denise Jacobs is a Speaker + Author + Creativity Evangelist who speaks at conferences and consults with companies worldwide. As the Founder + CEO of The Creative Dose, keynote speaker, and trainer, she helps individuals in companies unleash their creativity through banishing their inner critic and hacking their creative brains. Denise’s keynotes and trainings give A Creative Dose™ – an injection of inspiration and immediately applicable tools to help people do their best work. Through working with Denise, people become engaged contributors, synergistic collaborators, and authentic leaders. Denise is the author of Banish Your Inner Critic, the premier handbook on silencing fears to unleash creativity. A web and tech industry veteran, Denise is also the author of The CSS Detective Guide and co-author of the Smashing Book #3 1/3 and Interact with Web Standards. She is also the founder of Rawk The Web and the Head Instigator of The Creativity (R)Evolution.