Upcoming Conferences

Service design works with many materials, but systems are the critical boundary we must push on to advance its practice. At Advancing Service Design 2024, we’ll explore the role of service design in expanding and enriching the systems that shape our organizations and our world. Join us to learn how service design can:

Integrate with and support other practices—like product management, continuous improvement, strategy, and change management—within an organization
Engage with wider systems that go beyond individual organizations to make an impact in such complex areas as healthcare, the green transition, or with advanced technologies.

Are you frustrated with the state of UX research? Does it feel like things have stagnated? We have good news and bad news — and they’re the same news: you’re not alone. Many of the research leaders and senior practitioners we speak with are feeling the same way.

Advancing Research 2025 is your opportunity to collaboratively re-assess the state of the practice, consider the increasingly complex demands being placed upon research teams and leaders, and work together to define clear roles, set goals, and establish scalable solutions for achieving them.