Now available: Design for Impact by Erin Weigel

A customer service milestone, and a nice discount

12/15/2008

Although most of our customers prefer to do business with us directly, many of you opt for purchasing Rosenfeld Media books via Amazon.com’s Marketplace program. We’re happy to work with you that way, and apparently you’re happy too. We just received our hundredth Amazon customer rating: 95 “5”s, and 5 “4”s. Not bad, considering “5” is the most positive rating.

We take service seriously, so we’re thrilled (special shout-out to Karen Corbett, our customer service maven). But as much as we’d like to claim all the credit, kudos are also due to PSSC, our fulfillment center in Ypsilanti, Michigan, who work hard to get our orders out the door in a timely fashion.

To celebrate this milestone and the upcoming holidays, we’re doing something cheesy: offering a discount code good for 30% off our books and webinars, good until midnight EST December 24: HAPPY. The only catch: it only works when you buy directly from us (sorry, we don’t quite have the ability to get Amazon to match our discounts!).

Before we leave this happy topic, here are some of the comments you left with your Amazon ratings:

  • “Excellent Amazon dealer!”
  • “Delivery to Europe faster than expected (about one week).”
  • “On time and in excellent condition. I could not have asked for more. Thanks “
  • “There was a mistake in the shipping address, but seller was happy to resend package to the right location. She also sent me a PDF of the book so I could read it in advance before the book arrives. The book was perfect, and seller’s response was quick. Would do business with you again! Thanks so much!”
  • “Item arrived in New Zealand within 5 days; so very fast.”
  • “Delivery arrived without my knowing about it. When I contacted seller about not having received it yet (my mistake), they were very responsive, and even offered to send out a 2nd copy.”
  • “There was a glitch at the fulfillment center and I got the wrong book originally. Lou Rosenfeld himself answered my email and rectified the problem immediately, winning a loyal shopper in the process.”
  • …and #100: “EXCELLENT!”

Thanks for the kind words!