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User Research Bundle

What this bundle includes:

  • Research That Scales: The ultimate playbook for transforming your research practice, whatever its size or shape, into an impactful and efficient insight-generating engine.
  • Mental Models: A roll-up-your-sleeves book for designers, managers, and anyone else interested in making design strategic, and successful.
  • Interviewing Users (2nd edition): An updated edition of the acclaimed classic
  • The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
  • Doorbells, Danger, and Dead Batteries: A diverse compilation of war stories that range from comically bizarre to astonishingly tragic, tied together with valuable lessons from expert user researcher Steve Portigal.
  • Practical Empathy: Make better decisions, improve your strategy, and collaborate successfully.
  • Build Better Products: Develop products and features that improve your business’s bottom line while dramatically improving customer experience.
  • Validating Product Ideas: Gain the strategy and lean tactics to create an effective user research process from beginning to end.
  • Eye Tracking the User Experience: A practical guide to research and the first how-to book about eye tracking for UX practitioners
  • Remote Research: Learn how to design and conduct remote research studies, top to bottom, with little more than a phone and a laptop.
  • Search Analytics for Your Site: How to use search analytics to carry on a conversation with your customers: listen to and understand their needs, and improve your content, navigation, and search performance to meet those needs.
  • Surveys That Work: A Practical Guide for Designing and Running Better Surveys

Product Management Bundle

What this bundle includes:

Orchestrating Experiences

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Living in Information

Websites and apps are places where critical parts of our lives happen. We shop, bank, learn, gossip, and select our leaders there. But many of these places weren’t intended to support these activities. Instead, they’re designed to capture your attention and sell it to the highest bidder. Living in Information draws upon architecture as a way to design information environments that serve our humanity.

Card Sorting

Card sorting is an effective, easy-to-use method for understanding how people think about content and categories. It helps you create information that is easy to find and understand. In Card Sorting: Designing Usable Categories, Donna Spencer shows you how to plan and run a card sort, analyze the results, and apply the outcomes to your projects.

Interaction Design Bundle

What this bundle includes:

  • Human-Centered Security: How to Design Systems That Are Both Safe and Usable: Ensure that your organization’s security experience is strong and effective.
  • The User Experience Team of One (2nd edition): Whether you want to cross over into user experience or you’re a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
  • The User’s Journey: See how a “story first” approach can transform your product, feature, landing page, flow, campaign, content, or product strategy.
  • Designing Interface Animation: A crash course in motion design theory and practice for web designers, UX professionals, and front-end developers alike.
  • Design Beyond Devices: Learn the techniques you’ll need to build fluid, adaptive experiences for multiple inputs, multiple outputs, and multiple devices.
  • Engaged: Practical tips for design professionals to apply the psychology of engagement to their work.
  • Figure It Out: Shows us how to transform information into better presentations, better meetings, better software, and better decisions.
  • Web Form Design: Leading designers show you everything you need to know about designing effective and engaging Web forms.
  • Writing Is Designing: Shows you how to give your users clarity, test your words, and collaborate with your team.
  • See What I Mean: Learn how to create comics about your products and processes without an illustrator—just like Google, eBay, and Adobe do.

From Solo to Scaled

Content strategy is clearly critical to your organization, but where do you start, and how do you grow it into a true practice? Whether you’re a lone content person tasked with creating a content strategy practice from scratch, or a leader struggling to scale one up, From Solo to Scaled is your blueprint for creating and managing a content strategy practice that is sustainable and successful.

Liftoff!

Liftoff! is your guide to leveling up as a design manager and leader. Its experience-driven approach—written by designers for designers—will help you hire and scale teams, develop careers, learn why diversity matters to your business, and solidify design’s role in your organization. Liftoff! will elevate your skills to lead your team and company to new heights.

Fundamentals Bundle

What this bundle includes:

  • Interviewing Users (2nd Edition): Learn to conduct interviews with anyone. And glean rich insights from each user you speak with.
  • Mental Models: A roll-up-your-sleeves book for designers, managers, and anyone else interested in making design strategic, and successful.
  • Project Management for Humans: Estimate and plan tasks, scout and address issues before they become problems, and communicate with and hold people accountable.
  • See What I Mean: Learn how to create comics about your products and processes without an illustrator—just like Google, eBay, and Adobe do.
  • Service Design: Powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
  • The User Experience Team of One (2nd edition): Whether you want to cross over into user experience or you’re a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
  • The User’s Journey: See how a “story first” approach can transform your product, feature, landing page, flow, campaign, content, or product strategy.
  • Writing Is Designing: This book will show you how to give your users clarity, test your words, and collaborate with your team.

Enterprise User Experience Bundle

What this bundle includes:

  1. Managing Chaos: Digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.
  2. The Right Way to Select Technology: Learn a practical, adaptive process that relies on realistic storytelling and hands-on testing to get the best fit for your enterprise.
  3. Digital and Marketing Asset Management: Digital professionals who want to master the life cycles behind creating, storing, and reusing media need the inside scoop on how digital and media asset management technology really works.
  4. Orchestrating Experiences: A practical guide for designers and everyone struggling to create products and services in complex environments.
  5. Living in Information: Draws upon architecture as a way to design information environments that serve our humanity.
  6. Managing Priorities: How to Create Better Plans and Make Smarter Decisions
  7. Service Design: Powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.