Service Design Cover

Service Design

From Insight to Implementation

By Andy Polaine, Ben Reason & Lavrans Løvlie

Published: March 2013
Paperback: 216 pages
ISBN: 1-933820-33-0
Digital ISBN: 1-933820-61-6

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.