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Practical Empathy

practical empathy spot image

For Collaboration and Creativity in Your Work

By Indi Young

Published: January 2015
Paperback: 200 pages
Paperback ISBN: 978-1933820-48-4
Ebook ISBN: 978-1933820-64-4
Audiobook: 1481925192

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.

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Table of Contents

Chapter 1: Business Is Out of Balance
Chapter 2: Empathy Brings Balance
Chapter 3: Put Empathy to Work
Chapter 4: A New Way to Listen
Chapter 5: Make Sense of What You Heard
Chapter 6: Apply Empathy to What You Create
Chapter 7: Apply Empathy with People at Work
Chapter 8: Apply Empathy Within Your Organization
Chapter 9: Where Do You Go from Here?

FAQ

These common questions and their short answers are taken from Indi Young’s book Practical Empathy: For Collaboration and Creativity in Your Work . You can find longer answers to each in your copy of the book, either printed or digital version.

  1. How are you using the word “empathy?”
    This book is not about the kind of empathy where you feel the same emotions as another person. It’s about understanding how another person thinks—what’s going on inside her head and heart. And most importantly, it’s about acknowledging her reasoning and emotions as valid, even if they differ from your own understanding. This acknowledgment has all sorts of practical applications, especially in your work. This book explores using empathy in your work, both in the way you make things and the way you interact with people.
    Chapter 2 introduces the nuances among different types of empathy.

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