Past Events

Past Events

    • Workshop: How to Have Hard Conversations with Anyone

      a workshop with Joshua Mauldin
      webcast
      June 13 - 21, 2022

      Too few teams truly embrace healthy conflict—the secret to building great products—so Joshua created a workshop that teaches you how to leverage it with practical, equitable, non-prescriptive methods to craft the best possible version of your product, your team, and even yourself. The workshop is tailored to situations you’ve faced, so you’ll get the most out of it. This workshop gives you tools you can use immediately in your next tough conversation.

    • Workshop: How to Have Hard Conversations with Anyone
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    • Workshop: Implementing a ResearchOps Function in your Organization

      a workshop with Brigette Metzler and Benson Low
      webcast
      March 28 - 30, 2022

      Brigette Metzler and Benson Low, co-chair and director of the ResearchOps Community respectively, will help make sense of where and how ResearchOps fits in your organization. They’ll take you through the Pace Layers Matrix—a model that helps you to identify where you are, where you’re headed, and how to get there. It’ll help you make the most of the skills you already have, and prioritize your ResearchOps hires as you scale the impact of user research in your organization.

    • Workshop: Implementing a ResearchOps Function in your Organization
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    • Workshop: Unleash the Power and Fun of Creative Thinking in User Research

      a workshop with Beant Dhillon
      webcast
      March 16 - 18, 2022

      The creative life force runs through us and nurtures all aspects of our life. Creativity has been essential to our survival and evolution as a race.And yet when it comes to user research, we may wonder – is creative thinking possible? Is it relevant to user research? Where? And How? Join Beant in this hands-on workshop to make your world of user researcher bigger, richer and more creative.

    • Workshop: Unleash the Power and Fun of Creative Thinking in User Research
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    • Virtual Conference: Civic Design 2021

      Presented by Rosenfeld Media
      webcast
      December 8 - 10, 2021

      Civic Design 2021 is the first conference to curate the best practices from both government and private sectors, with the goal of enabling anyone who works in—or with—government agencies to deliver better user and customer experiences.

    • Virtual Conference: Civic Design 2021
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    • Workshop—Business Thinking for UXers

      a workshop with Carolyn Hou
      webcast
      October 20 - 22, 2021

      Gain the business acumen you need to amplify your impact within your organization. Covering finance, organizational structure, and strategy, you’ll learn the tools that drive business thinking and decision making, and learn to be a better interlocutor between traditional business functions and your own function or department.

    • Workshop—Business Thinking for UXers
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    • Workshop: Implementing a ResearchOps Function in your Organization

      a workshop with Brigette Metzler and Benson Low
      webcast
      October 19 - 21, 2021

      Brigette Metzler and Benson Low, co-chair and director of the ResearchOps Community respectively, will help make sense of where and how ResearchOps fits in your organization. They’ll take you through the Pace Layers Matrix—a model that helps you to identify where you are, where you’re headed, and how to get there. It’ll help you make the most of the skills you already have, and prioritize your ResearchOps hires as you scale the impact of user research in your organization.

    • Workshop: Implementing a ResearchOps Function in your Organization
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    • Workshop: Creating, Supporting, and Enabling Hybrid and Remote Teams

      a workshop with Diane Gregorio and Cami Reyes
      webcast
      October 13 - 15, 2021

      What is the biggest challenge that we are facing right now with working in a remote or hybrid model? In theory we should be able to work from anywhere, be efficient and feel connected, however that is not always the case. People are tired of waiting for companies to figure it out for them – we’ll take this into our hands and work through it together in this workshop.

    • Workshop: Creating, Supporting, and Enabling Hybrid and Remote Teams
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    • Workshop: DesignOps Fundamentals—Tangible benefits, measurable outcomes

      a workshop with Patrizia Bertini
      webcast
      October 5 - 7, 2021

      This workshop will take you on a journey from developing a custom DesignOps strategy or practice to ensuring its delivery and ongoing assessment. You’ll learn clear methods and techniques to assess the needs of your design team, prioritize initiatives, sequence projects, and measure impact. And you’ll walk away with an approach that enables you to better understand your design teams’ health and performance, and business and engagement models.

    • Workshop: DesignOps Fundamentals—Tangible benefits, measurable outcomes
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    • Workshop: Design Systems and DesignOps

      a workshop with Dan Mall
      webcast
      June 14 - 17, 2021

      You might already be familiar with the “components” part of design systems, but what comes next? How are design systems best used by team members other than designers and engineers like product managers and content creators? What’s the best way to get them used by as many people as is appropriate? Who shouldn’t use a design system? What should success metrics look like? SuperFriendly founder and CEO Dan Mall will walk you through common design system pitfalls, how to avoid and escape them, and all the other intermediate-level stuff that everyone’s asking to help you see how they apply to your specific organization.

    • Workshop: Design Systems and DesignOps
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    • Workshop: Design Your Design Organization

      a workshop with Peter Merholz
      webcast
      June 14 - 17, 2021

      As design organizations scale, they go through distinct phases of evolution, requiring new structures, roles, and practices. Drawing on experiences supporting a wide variety of design organization sizes and types, this workshop provides the tools and frameworks you’ll need to maintain optimal effectiveness at each stage of your organization’s development.

    • Workshop: Design Your Design Organization
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    • Workshop: Embodied Critique

      a workshop with Billie Mandel
      webcast
      June 1 - 7, 2021

      Billie’s Embodied Critique workshop series will help you bring critical perspective to your collaborative work productively, with greater confidence, across silos and power dynamics. In this series of fun, interactive discussions, exercises, and facilitated activities, you’ll build the emotional intelligence, self-awareness, and courage to contribute more effectively to your team’s critical conversations.

    • Workshop: Embodied Critique
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    • Workshop: Detangling Information Architecture with OOUX

      a workshop with Sophia Prater and Bram Wessel
      webcast
      June 2 - 4, 2021

      UX researchers and designers have powerful tools for understanding people, but their training often lacks key skills needed to navigate and influence the business environments in which they work. This workshop will give you the business acumen you need to amplify your impact within your own organization or your clients’ organizations. Covering the fundamentals of finance, organizational structure, and strategy, you’ll learn the tools and frameworks that drive business thinking and decision making, and learn to be a better interlocutor between traditional business functions and your own function or department.

    • Workshop: Detangling Information Architecture with OOUX
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    • Integrating Research, Design, and Data for Better AI Product Development

      a workshop with Ovetta Sampson
      webcast
      March 16 - 25, 2021

      10 hours over 4 segments: March 16, 18, 23, 25, 2021. With a combination of lecture, case study examples, and exercises, attendees will leave this workshop with a clear understanding of why making data a stakeholder in user research will create a more ethical and human-centered AI product. This workshop is created especially for researchers who understand the need to mix ethnography and data science but just don’t know quite how to do it.

    • Integrating Research, Design, and Data for Better AI Product Development
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    • Catalyze Change More Effectively

      a workshop with Tracey Lovejoy
      webcast
      March 16 - 18, 2021

      10 hours over 4 segments: March 16, 18, 23, 25, 2021. In this workshop we will introduce and practice the skills to strategically position your work, gain advocates, and drive meaningful change. Your work can grow beyond doing great research to catalyzing lasting change.

    • Catalyze Change More Effectively
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    • Measuring Experience

      a workshop with Tomer Sharon
      webcast
      March 3 - 5, 2021

      10 hours over 3 segments: Mar 3-5, 2021. Experience measurement can be useful in just about any phase of the development of a product or service. Early on, it can be used to get input from target users. During iterative design and prototyping, experience metrics can be used to get quick feedback about design alternatives. And once a product or service is deployed, you can understand what is going on based on systematically measuring customers’ attitude and behavior. This workshop is oriented towards practical use, with a strong emphasis on interactive quizzes and real-world examples.

    • Measuring Experience
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    • Designing for Behavior Change

      a workshop with Amy Bucher
      webcast
      February 23 - 24, 2021

      10 hours over 4 segments: Feb 23-24, Mar 2-3, 2021. By identifying target behaviors and creating motivating experiences that remove barriers and tap into people’s meaningful goals, you’ll create products that are more engaging and effective. Learn about practical psychological frameworks and tools and practice applying them to real world design challenges.

    • Designing for Behavior Change
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    • Giving Voice to Your Voice Designs

      a workshop with Cheryl Platz
      webcast
      January 20 - 29, 2021

      Designing for voice interaction can be an intimidating concept for a generation of designers trained primarily in visual principles and patterns. But there’s a greater need for voice designers than there are folks experienced in voice design. Join us and see how the skills you already have can translate to this evolving design specialty. In this workshop, you’ll learn the basics of voice design and apply those skills to plan your own voice app or skill.

    • Giving Voice to Your Voice Designs
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    • Interaction Design: 10X Faster, 10X Better

      a workshop with Daniel J. Rosenberg
      webcast
      January 12 - 14, 2021

      This workshop will enable every UX designer to create higher quality interaction designs and to do so more rapidly than the other methods in use today. This is accomplished by mastering the Semantic Design method which optimizes the experience flow to have the lowest cognitive load before the first screen is sketched.

    • Interaction Design: 10X Faster, 10X Better
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    • Workshop: Design Systems and DesignOps

      a workshop with Dan Mall, SuperFriendly founder and CEO
      webcast
      October 12 - 14, 2020

      What’s the best way to get them used by as many people as is appropriate? Who shouldn’t use a design system? What should success metrics look like? SuperFriendly founder and CEO Dan Mall will walk you through common design system pitfalls, how to avoid and escape them, and all the other intermediate-level stuff that everyone’s asking to help you see how they apply to your specific organization.

    • Workshop: Design Systems and DesignOps
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    • Workshop: Designing for Design Systems

      a workshop with Nathan Curtis
      webcast
      August 19 - 21, 2020

      This workshop exposes you to essential and rigorous steps in a designer’s workflow. We’ll dig deep into how designers can propose, design, document, and package features for others to reuse. By the end, you’ll be fully equipped with techniques, activities, and a mindset to harden, spread, and sustain a system yourself.

    • Workshop: Designing for Design Systems
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    • Workshop — Integrated Data Thinking

      a workshop with Matt LeMay and Tricia Wang
      webcast
      August 5 - 13, 2020

      In today’s fast-moving world, organizations do not have time for six-month research cycles and 200-page PowerPoint presentations. This workshop takes participants on a hands-on journey through Integrated Data Thinking, teaching them a whole new way to generate actionable insights in rapid iterative cycles.

    • Workshop — Integrated Data Thinking
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    • Workshop — Research Systems

      a workshop with Tomer Sharon
      webcast
      July 29 - 31, 2020

      This workshop introduces four research systems: hiring, research machines, data products, and research space, and gives attendees a taste of what research maturity looks like. You’ll learn how to create automated processes to enhance research impact, identify workspace needs, and more.

    • Workshop — Research Systems
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    • Workshop – Writing is Designing: The Fundamentals of UX Writing

      a workshop with Michael Metts and Andrew Welfle
      webcast
      July 14 - 16, 2020

      Learn how to create clarity at key points of interaction, write effective error messages that help users move forward, discover and articulate voice and tone strategies for organizations, research and test the words you use to make sure they achieve your goals, and build systems to scale your language that help increase the quality and consistency of your writing.

    • Workshop – Writing is Designing: The Fundamentals of UX Writing
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    • Conference – DesignOps Summit 2019

      Presented by Rosenfeld Media
      New York, NY
      October 23 - 25, 2019

      If you’re just getting your feet wet with DesignOps and ResearchOps, or are a seasoned Chief Operating Officer, Design Program Manager, or Chief of Staff of a mature design organization, this conference is for you.

    • Conference – DesignOps Summit 2019
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    • Joint Futures Conference

      Five workshops in partnership with Joint Futures
      Helsinki, Finland
      September 3 - 5, 2019

      We’ve partnered with Joint Futures Conference in Helsinki to offer four workshops with Jina Anne, Kristin Skinner, Nathan Shedroff, and Patrick Quattlebaum.

    • Joint Futures Conference
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    • Workshop – Mental Models for Better Decision Making

      a workshop with Indi Young
      New York, NY
      May 21, 2019

      In this full-day workshop, Indi will introduce how to look at problems through the lens of peoples’ purpose. You’ll learn how to decide where to gather deeper understanding, and how to listen for people’s inner thinking, reactions, and guiding principles. Indi will show you how to treat this qualitative data properly, avoiding bias, building patterns from the bottom up. Lastly, you’ll spend time working with some mental model diagrams and thinking-styles created by Indi, so you get a chance to taste the powerful impact of deep understanding in the problem space.

    • Workshop – Mental Models for Better Decision Making
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