Workshops

Virtual UX workshops taught by acknowledged industry leaders.

Rosenfeld Media’s virtual training is designed with you in mind. Our workshops combine the cutting edge expertise of some of the world’s leading UX experts with the same high quality that people love about Rosenfeld Media’s UX books and conferences. And they’ve been expertly virtualized; you’ll learn critical new skills in engaging ways from the comfort of your office or home—without feeling drained by the end of the day.

Our virtual workshops:

  • Are taught by a roster of true UX experts, many of whom have written the definitive books on their topics
  • Focus on actionable take-aways and skills for you to bring back to the office
  • Combine lecture, discussion, group and individual exercises, and other teaching techniques that will engage you and fit your learning style
  • Offer a certificate of completion so your boss and your HR department will be happy

Discounts are available for groups who register concurrently. We’re looking forward to learning with you!

Upcoming workshops


Delivering Information Architecture and Taxonomies at Enterprise Scale
with Bram Wessel and Gary Carlson
10 hours over 3 segments: May 11-13, 2022

This workshop is intended for practitioners through directors charged with unifying information across multiple business use cases, customer groups, teams, in complex technical environments.


Design Beyond Devices: Multimodal Design Fundamentals
with Cheryl Platz
10 hours over 3 segments: May 24-26, 2022

In this workshop, you’ll learn the techniques you’ll need to build adaptive experiences for multiple inputs, outputs, and devices.


Creating, Supporting, and Enabling Hybrid and Remote Teams
with Diane Gregorio and Cami Reyes
10 hours over 3 segments: June 1-3, 2022

What is the biggest challenge that we are facing right now with working in a remote or hybrid model? In theory we should be able to work from anywhere, be efficient and feel connected, however that is not always the case. People are tired of waiting for companies to figure it out for them – we’ll take this into our hands and work through it together in this workshop.


We Need to Talk: How to Have Hard Conversations with Anyone
with Joshua Mauldin
10 hours over 4 segments: June 13, 14, 20, 21, 2022

Too few teams truly embrace healthy conflict—the secret to building great products—so Joshua created a workshop that teaches you how to leverage it with practical, equitable, non-prescriptive methods to craft the best possible version of your product, your team, and even yourself. The workshop is tailored to situations you’ve faced, so you’ll get the most out of it. This workshop gives you tools you can use immediately in your next tough conversation.


Hiring & Onboarding in Turbulent Times
with Amy Jiménez Márquez, Russ Unger, and Bibiana Nunes
10 hours over 3 segments: June 13-15, 2022

We’ll explore approaches that you can customize and put into practice to drive a candidate-centered hiring and onboarding process that helps everyone find their way into your organization in a thoughtful and deliberate manner. We’ll also identify processes you can explore as a candidate to ensure you’re making meaningful choices that helps keep your career on the track you’ve always wanted.


The Content Strategy Practice Blueprint: Building from the Ground Up
with Natalie Dunbar
10 hours over 3 segments: June 13-15, 2022

Whether you’re the only content person in your organization, the leader of a small content team that you’re looking to grow, or a UX or DesignOps leader, if you’ve been tasked with creating a content strategy practice, Natalie Dunbar’s workshop will help guide you through building a successful content strategy practice from the ground up that brings great value to your agency or in-house projects.


Past workshops


Implementing a ResearchOps Function in your Organization
with Brigette Metzler and Benson Low
10 hours over 3 segments: March 28-30, 2022

Brigette Metzler and Benson Low, co-chair and director of the ResearchOps Community respectively, will help make sense of where and how ResearchOps fits in your organization. They’ll take you through the Pace Layers Matrix—a model that helps you to identify where you are, where you’re headed, and how to get there. It’ll help you make the most of the skills you already have, and prioritize your ResearchOps hires as you scale the impact of user research in your organization.


Scaling User Research Through Democratization: Navigating Best Practices and Potential Pitfalls
with Meghan Wenzel
10 hours over 4 segments: March 14-15 and 21-22, 2022

This workshop will help you understand the benefits and drawbacks of democratizing research, how to determine if democratization could be right for your organization, and best practices for democratizing research.


Unleash the Power and Fun of Creative Thinking in User Research
with Beant Dhillon
10 hours over 3 segments: March 16-18, 2022

The creative life force runs through us and nurtures all aspects of our life. Creativity has been essential to our survival and evolution as a race.And yet when it comes to user research, we may wonder – is creative thinking possible? Is it relevant to user research? Where? And How? Join Beant in this hands-on workshop to make your world of user researcher bigger, richer and more creative.

Survey Design
with Caroline Jarrett
10 hours over 3 segments: February 14-16, 2022

Surveys seem easy: anyone can throw together a few questions, send them out, and hope that they are rewarded with a decent response. But we’ve all seen examples of poorly conceived surveys that couldn’t possibly deliver real insights for the organization that sponsored them. This highly participative three-session training takes you through the whole process of creating an effective survey, from defining a goal through analysis of data and creating a presentation.


So You Want to Become a Product Manager?
with Christian Crumlish
10 hours over 4 segments: February 8,10,15,17, 2022

Christian CrumlishUser Experience Design is arguably the best foundation for becoming a Product Manager, but it will only get you part of the way there. This workshop identifies the UX-related skills that do translate well so you can… It then covers the complementary technology and business expertise you’ll need to master to succeed as a product manager.


Content Design for Everyone Else
with Jane Ruffino
10 hours over 3 segments: February 2-4, 2022

Every word in your product has a purpose. In this workshop, you’ll learn how to define that purpose, then choose language that aligns with your product strategy and vision. You’ll get an overview of what content design is, and get practical skills through hands-on activities that will help you write the user experience. You’ll be better equipped to include content and language when evaluating user needs, establish content assessment criteria, make UX content decisions, and create standards and consistency across an experience.


Game Theory for Designers: Effectively Incentivizing User Behavior within Digital Experiences
with Daniel J. Rosenberg
10 hours over 3 segments: January 26-28, 2022

User experiences are never neutral! They always guide user behavior in a direction influenced by the system owner’s goals. Effectively guiding human behavior with software requires convincing the user to trust technology. Success or failure in building and maintaining this trust determines whether the user’s relationship with the experience you provide will be empathetic or hostile. When the user experience is required to manipulate, direct or steer user behavior, applying game theory within the interaction design is one of the most powerful techniques available.


Interaction Design: 10X Faster, 10X Better
with Daniel J. Rosenberg
10 hours over 3 segments: January 12-14, 2021

This workshop will enable every UX designer to create higher quality interaction designs and to do so more rapidly than the other methods in use today. This is accomplished by mastering the Semantic Design method which optimizes the experience flow to have the lowest cognitive load before the first screen is sketched.


Design Hacks for Civic Design: Plain Language, Accessibility, and Cross-cultural Communication
with Whitney Quesenbery
10 hours over 3 segments: December 14,15,16, 2021

Want to break into the field of civic design? Or make the policy you are responsible for better? Civic design is a lot like general UX design, but with extra attention to plain language, accessibility, and cross-cultural communication. That’s because civic design is the connection between all of us and government or other civic services, so no one can be left out. Civic design is also based in policy, so even if we can’t change the basic rules, we can still make those complicated policies human. Whitney Quesenbery, co-founder and director of the Center for Civic Design will be your guide through the workshop as the entire CCD team takes you through the core civic design hacks.


Civic Tech Facilitation and Strategy for Remote Meetings
with Kevin Hoffman
10 hours over 3 segments: December 13,14,15, 2021

This workshop will help you design effective remote agendas and facilitate using feedback loops that maximize everyone’s time and focus your conversations on outcomes. You’ll take these skills back to your department/team, improving your work culture. The workshop will pull extensively from Kevin’s book Meeting Design and his years of experience helping agencies and companies in workshops around the world.


Power Tools for Participatory Research and Design
with Natalia Radywyl and Chelsea Mauldin
10 hours over 4 segments: November 29,30, December 6,7, 2021

This workshop offers a pragmatic approach for navigating power through a project life cycle. We will guide participants through ‘power tools’ that PPL developed to check biases, engage our clients and communities of participants, inform theories of change and evaluation, define participatory methods, and guide product and service development.


Implementing a ResearchOps Function in your Organization
with Brigette Metzler and Benson Low
10 hours over 3 segments: October 19-21, 2021

Brigette Metzler and Benson LowBrigette Metzler and Benson Low, co-chair and director of the ResearchOps Community respectively, will help make sense of where and how ResearchOps fits in your organization. They’ll take you through the Pace Layers Matrix—a model that helps you to identify where you are, where you’re headed, and how to get there. It’ll help you make the most of the skills you already have, and prioritize your ResearchOps hires as you scale the impact of user research in your organization.


Creating, Supporting, and Enabling Hybrid and Remote Teams
with Diane Gregorio and Cami Reyes
10 hours over 3 segments: October 13-15

Diane Gregorio and Cami ReyesWhat is the biggest challenge that we are facing right now with working in a remote or hybrid model? In theory we should be able to work from anywhere, be efficient and feel connected, however that is not always the case. People are tired of waiting for companies to figure it out for them – we’ll take this into our hands and work through it together in this workshop.


DesignOps Fundamentals: Tangible benefits, measurable outcomes
with Patrizia Bertini
10 hours over 3 segments: October 5-7

Patrizia BertiniYou’ll learn clear methods and techniques to assess the needs of your design team, prioritize initiatives, sequence projects, and measure impact. And you’ll walk away with an approach that enables you to better understand your design teams’ health and performance, and business and engagement models.


Make Design Systems People Want to Use
with Dan Mall
12 hours over 4 segments: October 5, 7, 12, 14, 2021

Dan MallSuperFriendly founder and CEO Dan Mall will walk you through the difference between component libraries and true design systems, new workflows for tighter collaboration between designers and engineers, how to measure success, and a lot more.


Interaction Design: 10X Faster, 10X Better
with Daniel J. Rosenberg
10 hours over 3 segments: August 11-13, 2021

Dan Rosenberg Virtual Training Instructor

This workshop will enable every UX designer to create higher quality interaction designs and to do so more rapidly than the other methods in use today. This is accomplished by mastering the Semantic Design method which optimizes the experience flow to have the lowest cognitive load before the first screen is sketched.


Accessible UX: Creating a web for everyone
with Whitney Quesenbery
10 hours over 3 segments: July 21-23, 2021

Whitney Quesenbery

Designing for accessibility is UX design that works for everyone. It’s like responsive design for a diversity of people, instead of different devices. In this workshop you will learn how to use all of your UX superpowers in research and design to make products and services that work for all the ways that people with disabilities use the web.


Make Design Systems People Want to Use
with Dan Mall
12 hours over 4 segments: June 14-17, 2021

Dan MallYou might already be familiar with the “components” part of design systems, but what comes next? How are design systems best used by team members other than designers and engineers like product managers and content creators? What’s the best way to get them used by as many people as is appropriate? Who shouldn’t use a design system? What should success metrics look like? SuperFriendly founder and CEO Dan Mall will walk you through common design system pitfalls, how to avoid and escape them, and all the other intermediate-level stuff that everyone’s asking to help you see how they apply to your specific organization.


Design Your Design Organization
with Peter Merholz
10 hours over 4 segments: June 14-17, 2021

Peter MerholzAs design organizations scale, they go through distinct phases of evolution, requiring new structures, roles, and practices. Drawing on experiences supporting a wide variety of design organization sizes and types, this workshop provides the tools and frameworks you’ll need to maintain optimal effectiveness at each stage of your organization’s development.


Embodied Critique: an interactive seminar in courageous, strategic, effective cross-functional collaboration
with Billie Mandel
10 hours over 4 segments: Jun 1, 3, 6, 7 2021

Billie MandelBillie’s Embodied Critique workshop series will help you bring critical perspective to your collaborative work productively, with greater confidence, across silos and power dynamics. In this series of fun, interactive discussions, exercises, and facilitated activities, you’ll build the emotional intelligence, self-awareness, and courage to contribute more effectively to your team’s critical conversations.


Detangling Information Architecture with OOUX
with Sophia Prater and Bram Wessel
10 hours over 3 segments: June 2-4, 2021

Prater WesselUX researchers and designers have powerful tools for understanding people, but their training often lacks key skills needed to navigate and influence the business environments in which they work. This workshop will give you the business acumen you need to amplify your impact within your own organization or your clients’ organizations. Covering the fundamentals of finance, organizational structure, and strategy, you’ll learn the tools and frameworks that drive business thinking and decision making, and learn to be a better interlocutor between traditional business functions and your own function or department.


Catalyze Change More Effectively
with Tracey Lovejoy
10 hours over 4 segments: March 16, 18, 23, 25, 2021

Tracey LovejoyResearchers excel at uncovering opportunities. But discovering a need isn’t enough. How do I get people to take action based on my insights? How do I catalyze change? In this workshop we will introduce and practice the skills to strategically position your work, gain advocates, and drive meaningful change. Your work can grow beyond doing great research to catalyzing lasting change. In addition, we will discuss the reality of burnout that plagues many change agents and how to sustain your energy so you can ensure you aren’t taken offline. As we say in our book Move Fast. Break Shit. Burn Out. a burned-out Catalyst is making no change at all.


Integrating Research, Design, and Data for Better AI Product Development
with Ovetta Sampson
10 hours over 4 segments: March 16, 18, 23, 25, 2021

Ovetta SampsonTraditionally, when it comes to discovery research, qualitative methods such as ethnographic interviews, observation, contextual inquiries have served researchers well in this generative and exploratory phase. But when it comes to artificial intelligence product development it’s essential to integrate data science into this human-centered process. In this workshop, attendees will learn when, how, and where to integrate data science into the exploratory research process to have better and more ethical AI product development outcomes. With a combination of lecture, case study examples, and exercises, attendees will leave this workshop with a clear understanding of why making data a stakeholder in user research will create a more ethical and human-centered AI product. This workshop is created especially for researchers who understand the need to mix ethnography and data science but just don’t know quite how to do it.


Product and Research: From Frenemies to BFFs
with Matt LeMay
10 hours over 3 segments: Feb 23-24, Mar 2, 2021

Matt LeMayIn theory, product and research should be best friends. In practice… not so much. Too often, researchers feel dismissed and marginalized by product teams that seem more focused on hitting deadlines than on activating insights. Meanwhile, those product teams struggle to balance customer insights with executive demands, ultimately making compromises that leave nobody happy. This fun, fast-paced workshop will explain why one team’s game-changing insight is another team’s roadmap-obliterating threat–and what to do about it!


Designing for Behavior Change
with Amy Bucher
10 hours over 4 segments: Feb 23-24, Mar 2-3, 2021

Amy BucherIf you work on products that are intended to get people to do something differently, then you’ll want to supercharge your design with psychology. By identifying target behaviors and creating motivating experiences that remove barriers and tap into people’s meaningful goals, you’ll create products that are more engaging and effective. Learn about practical psychological frameworks and tools and practice applying them to real world design challenges.


Measuring Experience
with Tomer Sharon
10 hours over 3 segments: Mar 3-5, 2021

Tomer SharonMeasuring the user experience is fundamental to improving it, and experience metrics are a great channel to learn from users. A wide variety of approaches, tools, and belief-sets are available for creating, administering, and analyzing experience metrics. What you can do with these is mainly limited by your creativity and ingenuity. Experience measurement can be useful in just about any phase of the development of a product or service. Early on, it can be used to get input from target users. During iterative design and prototyping, experience metrics can be used to get quick feedback about design alternatives. And once a product or service is deployed, you can understand what is going on based on systematically measuring customers’ attitude and behavior. The masterclass is oriented towards practical use, with a strong emphasis on interactive quizzes and real-world examples.

Giving Voice to Your Voice Designs
with Cheryl Platz
10 hours over 4 segments: January 20, 22, 27, 29, 2021

Cheryl Platz Virtual Training Instructor

Learn what it takes to design a production-ready voice interface.


 Interaction Design: 10X Faster, 10X Better
with Daniel J. Rosenberg
10 hours over 3 segments: January 12-14, 2021

Dan Rosenberg Virtual Training Instructor

This workshop will enable every UX designer to create higher quality interaction designs and to do so more rapidly than the other methods in use today. This is accomplished by mastering the Semantic Design method which optimizes the experience flow to have the lowest cognitive load before the first screen is sketched.


Design Systems and DesignOps
with Dan Mall
10 hours over 3 segments: October 12-14, 2020

Dan MallSuperFriendly founder and CEO Dan Mall will walk you through common design system pitfalls, how to avoid and escape them, and all the other intermediate-level stuff that everyone’s asking to help you see how they apply to your specific organization.


Scaling DesignOps
with Kristine Berry and Jenny Price
10 hours over 2 segments: October 19 and 26, 2020

Berry-PriceJenny Price and Kristine Berry, two IBM DesignOps leaders, will lead participants through a series of IBM Design Thinking exercises that will ultimately result in a customized roadmap that participants can bring back to their organizations.


 Business Thinking for UXers
with Carolyn Hou
Three part workshop: Aug 27-28, Sep 4, 2020

Carolyn HouGain the business acumen you need to amplify your impact within your organization. Covering finance, organizational structure, and strategy, you’ll learn the tools that drive business thinking and decision making, and learn to be a better interlocutor between traditional business functions and your own function or department.


Detangling Information Architecture with Object-Oriented UX
with Sophia Prater and Bram Wessel
Three part workshop: Aug 27-28, Sep 4, 2020

Bram Wessel-Sophia PraterLearn Object-Oriented UX, a methodology that helps wrangle that complexity into a tidy array of color-coded sticky notes. Participants will return to their organizations with a repeatable, scaleable, and collaborative tool for detangling—and visualizing—even the most convoluted IAs.


Tough Conversations in UX
with Dan Brown
Three part workshop: Aug 27-28, Sep 4, 2020

Dan BrownIf you’re doing your job right all your conversations are “tough”. They deal with complex topics, involve people who care deeply about those topics, and require arriving at decisions that matter to everyone’s job. In this workshop, we’ll practice techniques that you can bring to your conversations to make them productive.


Designing for Design Systems
with Nathan Curtis
Three part workshop: August 19-21, 2020

nathan curtisThis workshop exposes you to essential and rigorous steps in a designer’s workflow. We’ll dig deep into how designers can propose, design, document, and package features for others to reuse. By the end, you’ll be fully equipped with techniques, activities, and a mindset to harden, spread, and sustain a system yourself.

 


Crafting Metrics for UX Success
with Kate Rutter
Four part workshop: August 6-7 & August 13-14, 2020

Kate RutterParticipants will learn how to identify clear, specific, actionable, quantitative, and time-based product metrics. The team will identify the key uses of their product, find the best metrics to measure specific user interactions, outline a plan for instrumenting key interfaces and gain the knowledge needed to track these metrics over time.


Integrated Data Thinking
with Matt LeMay and Tricia Wang
Four part workshop: August 5-6 & August 12-13, 2020

Matt Lemay-Tricia WangIn today’s fast-moving world, organizations do not have time for six-month research cycles and 200-page PowerPoint presentations. This workshop takes participants on a hands-on journey through Integrated Data Thinking, teaching them a whole new way to generate actionable insights in rapid iterative cycles.


Research Systems
with Tomer Sharon
Three part workshop: July 29-31, 2020

Tomer SharonThis workshop introduces four research systems: hiring, research machines, data products, and research space, and gives attendees a taste of what research maturity looks like. You’ll learn how to create automated processes to enhance research impact, identify workspace needs, and more.


Practical Jobs to Be Done
with Jim Kalbach
Three part workshop: July 21-23, 2020

Jim KalbachLearn core concepts of JTBD from a recognized leader through hands-on exercises so you can put techniques to work right away, including how to apply the methods to your current projects, extend the ways you view customers, and shift the mindset of your organization.


Writing is Designing
with Michael Metts and Andy Welfle
Three part workshop: July 14-16, 2020

Metts-WelfleWords make software human-centered, and require just as much thought as the branding and code. This workshop will teach you how to create clarity, write effective error messages, articulate voice strategies, research and test your words, and build scalable systems to increase the consistency of your writing.

 


Meters, Kilos, NPS and Other Success Metrics
with Itziar Pobes and Silvia Calvet
Three part workshop: July 8-10, 2020

Pobes-CalvetYou’ll be introduced to new indicators and insights that come from a data perspective. Participants will hack dashboards for strategic decisions by introducing new indicators and insights that come from a service perspective.

 


Frequently Asked Questions

Will I be able to ask the instructor questions?
Yes, you will be able to communicate with the instructor (and, likely, other attendees) via Zoom (audio and chat). Instructors may also choose to use Slack as well.

Will I get to watch recordings?
Yes, we will make recordings of your workshop available within about a week after the workshop concludes.

What other content will be provided?
As a registered attendee, you’ll receive access to workbooks, the instructor’s deck, and other materials the instructor may provide you.

Do I need any special technology to attend this workshop?
You’ll access the workshop via Zoom (you can find setup instructions here). Individual workshops may also use other tools, like Slack for discussion and virtual whiteboards (e.g., MURAL, Miro) for collaborative work. We’ll make sure you know well in advance of any technical requirements beyond using Zoom.

As this is a remotely taught workshop that includes video, please ideally have fast WiFi or Ethernet connection if at all possible, and quit applications running in the background that might rob your connection’s bandwidth.

What if I have technical problems?
We encourage you to test your technology prior to the workshop. We’ll offer a technology troubleshooting session just before the workshop begins.

What should I do if I need closed-captioning?
Upon request, we’ll provide you with closed-captioned access to the presentations. If you have other accessibility-related needs or questions, please email info@rosenfeldmedia.com ASAP to let us know.

How many people are allowed to watch the conference on my end?
Your ticket is for a single attendee only. We do make group discounts available as well; select the group ticket type when registering.