Upcoming
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Public Training-Coming Soon
Taught by Steve Portigal, Indi Young, Dave Malouf, Nathan Curtis, Steve Krug, Kate Rutter
New York, New York
May 20 - 21, 2019Coming soon: Public training courses, taught by Rosenfeld Media Experts.
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Enterprise Experience 2019
Presented by Rosenfeld Media
San Francisco, CA
June 3 - 5, 2019Beyond silos: creating experiences through collaboration
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DesignOps Summit 2019
Presented by Rosenfeld Media
October 23 - 25, 2019If you’re just getting your feet wet with DesignOps and ResearchOps, or are a seasoned Chief Operating Officer, Design Program Manager, or Chief of Staff of a mature design organization, this conference is for you.
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Past
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DesignOps Summit 2018
Presented by Rosenfeld Media
New York, New York
November 7 - 9, 2018The second annual DesignOps Summit took place in New York City, November 7-9, 2018. If you’re just getting your feet wet with DesignOps and ResearchOps, or are a seasoned Chief Operating Officer, Design Program Manager, or Chief of Staff of a mature design organization, this conference is for you.
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The Business Case for Design
Presented by Rosenfeld Media
webcast
July 31, 2018The Business Case for Design – a one-day virtual conference, where six speakers share stories, methods, approaches, and perspectives you can use to get design established, supported, and, eventually, incorporated into your organization’s DNA. Ideal for user experience designers and researchers, regardless of where your company is on the UX maturity ladder.
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Enterprise UX 2018
Presented by Rosenfeld Media
San Francisco, California
June 13 - 15, 2018Enterprise UX 2018 is dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.
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DesignOps Summit 2017
Produced by Rosenfeld Media
New York, New York
November 6 - 8, 2017If you’re a design leader, manager, or practitioner who wants to both learn about and define Design Operations for your company, you should join us for the first DesignOps Summit.
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Enterprise UX 2017
Presented by Rosenfeld Media
San Francisco, California
June 7 - 9, 2017Dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.
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Enterprise UX 2016
Presented by Rosenfeld Media
San Antonio, Texas
June 8 - 10, 2016Dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.
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Enterprise UX 2015
Presented by Rosenfeld Media
San Antonio, Texas
May 13 - 15, 2015Dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.
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Podcasts
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Creativity, Curiosity, and Customer Success: #EX2019 Curator Ellie Wu
a talk with Ellie Wu
podcast
February 19, 2019Ellie Wu, Senior Director of Customer Success at SAP Concur, chats with Lou about what exactly “customer success” means, her work with TedX SeattleWomen, and her contributions to this year’s reimagined program for June’s Enterprise Experience conference.
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#metoo and the IA Community: Karen McGrane and Lou Rosenfeld Confront a Difficult Topic
a talk with Karen McGrane
podcast
February 4, 2019In this episode of the Rosenfeld Review, Karen McGrane and Lou address the growing concerns over sexual harassment at the IA Conference and other industry events. Karen and Lou explore the #metoo movement’s impact on the industry and what steps we can all take to address what’s happening.
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System-Thinking in Team Building: Insights from EX2019 Curator Sam McAfee
a talk with Sam McAfee
podcast
February 1, 2019Sam McAfee is not a UX guy, which is why we’ve asked him to be one of our curators for Enterprise Experience 2019. This year’s program is designed to help UX leaders align, collaborate, and cooperate with peers from other functions in the enterprise—like engineering and product management, two areas Sam knows better than most.
In this episode of the Rosenfeld Review, Sam shares his thoughts on the many forms leadership can take, how different types of people can all find their place on a larger team, and the way organizational structures affect the output of the people in them.
A 20 year Silicon Valley veteran, Sam is the author of Startup Patterns, and helps companies build and scale new digital products, find and master product-market fit, and improve software development process and teamwork while scaling. -
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Managing Multiple Points of View: Insights from “The Product Guy” Rich Mironov
Insights from Rich Mironov
podcast
January 21, 2019Rich Mironov, author of The Art of Product Management, shares his experiences and advice around how product managers can approach the process of figuring out what an end user really wants, while managing a team of people with different perspectives on the same question.
Rich is joining the curation team for this year’s Enterprise Experience Conference–read more about the new approach we’re taking this year: rosenfeldmedia.com/enterprise2019/…terprise-silos/
Check out Rich’s book: The Art of Product Management: Lessons from a Silicon Valley Innovator www.mironov.com/book/
What Rich is reading now: Escaping the Build Trap by Melissa Perri melissaperri.com/book/
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Voting as a Part of Everyday Life: Insights from Whitney Quesenbery
a talk with Whitney Quesenbery
podcast
January 11, 2019In this 100th episode of the Rosenfeld Review podcast, Lou talks with Whitney Quesenbery, co-author of two Rosenfeld Media books, about her work at Center for Civic Design. Hear about how Whitney works to improve federal voting standards at the procedural and product levels to make voting a part of everyday life.
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Ecosystem Mapping: How and Why with Cornelius Rachieru
a talk with Cornelius Rachieru
podcast
December 20, 2018We see a trend in the work we do: the shift from looking at the micro level to more and more macro perspectives. With this in mind, Lou brings in Cornelius Rachieru, founder/co-curator of the Canux conference, and founder/managing partner of ampli2de, to discuss his work with “ecosystem mapping,” a way to see how services and people relate to each other on a large scale. He discusses the move from mapping features to products to services and finally to ecosystems, and the methods he uses for creating an ecosystem map. Now we just have to wonder what the next level will be – universe mapping, perhaps?
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Biology and Design: Insights from Shopify’s Alëna Iouguina
Insights from Alëna Iouguina
podcast
October 19, 2018How does biology affect UX design? Lou talks with Alëna Iouguina, Senior Lead of Systems Research at Shopify, about the importance of understanding how the human brain works to bolster your user research.
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Design Debt: A Chat with DesignMap’s Audrey Crane
A chat with Audrey Crane
podcast
October 12, 2018Engineers are very familiar with the term technical debt—but what about design debt? Lou talks with Audrey Crane, Partner at DesignMap, about why, if you’re always learning, design debt is a good and necessary thing.
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Turning Ripples into Waves: A Chat with SAP’s Hana Nagel
A chat with Hana Nagel
podcast
October 5, 2018How do you turn small design tweaks into waves of change? Lou chats with Hana Nagel, Lead UX Researcher at SAP, about how small, sustainable changes are the key to making lasting changes in your design organization.
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From Government to Enterprise: Research Operations at Scale
A chat with Leisa Reichelt
podcast
September 28, 2018If you want to make sustainable change, you have to dive deeper into the organization. Leisa Reichelt, opening keynote speaker at #DesignOps Summit 2018, shares how she built and lead user research teams for the Australian and UK governments and how she’s continuing her work at Atlassian as Head of Research and Insights.
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From Design Thinking to Design Doing: A Chat with IBM’s Doug Powell
A chat with Doug Powell
podcast
September 19, 2018How do you build an enterprise design organization from the top down, and turn design thinking into design doing? Lou chats with Doug Powell, Design Principal and Program Director of Education and Activation at IBM, about the challenges of bringing design ideas to life within a global organization.
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Sociology and DesignOps: A Chat with MailChimp’s Jacqui Frey
A chat with Jacqui Frey
podcast
September 12, 2018What does sociology and the study of technology have to do with DesignOps? Everything! Lou sits down with Jacqui Frey, Director of Design Operations at MailChimp, to discuss her talk at the 2018 DesignOps Summit and why studying technology’s interconnectedness relates to all aspects of DesignOps.
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The Ontology of AI: A Chat with Uber’s Carol Smith
A chat with Carol Smith
podcast
September 5, 2018How do you build an ontology? Lou talks with Carol Smith, Senior UX Researcher at Uber’s Advanced Technology Group, about the challenges of developing an artificial intelligence ontology, and how information architects can and must play a role in technologies that use artificial intelligence.
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Curating Conferences: A Chat with the Bureau of Digital’s Carl Smith
A chat with Carl Smith
podcast
August 29, 2018Lou talks with Carl Smith, Owner at Bureau of Digital, about the challenges of curating the right content to make design and UX conferences successful for both the owners and the attendees.
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Design is About Understanding People: A Chat with Irene Au
A chat with Irene Au
podcast
August 22, 2018How can startups employ good design practices from the beginning? Lou talks with Irene Au, Design Partner at Khosla Ventures, about her work with setting up companies with robust design practices, and why user research is an investment every company should make.
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The Business Case for Service Design: A Chat with Kerry Bodine
A conversation with Kerry Bodine
podcast
July 23, 2018Holistic design is a term being thrown around, but what does it really entail? Listen as Lou talks with Kerry Bodine, customer experience expert and founder of Kerry Bodine & Co. and author of Outside In, as they discuss how UX designers can benefit by using service design as a framework to create product and customer journeys.
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The UX Tipping Point: A Chat with Jared Spool
A conversation with Jared Spool
podcast
July 19, 2018What does it really take for an organization to embrace UX design as the foundation of creating products? Lou talks with UX guru and co-founder of the UX design school Center Centre Jared Spool about the paths organizations take to reach the UX tipping point.
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Navigating Information Environments: A Chat with Jorge Arango
A chat with Jorge Arango
podcast
June 15, 2018What are the hidden side effects of the digital products and services you make? Author and design consultant Jorge Arango shares why it’s important to create products as digital places. Hear how you can intentionally reframe your digital products to create with deeper intent and meaning for users–and society as a whole.
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Facilitation for Designers: A Talk with Dan Brown
A chat with Dan Brown
podcast
May 9, 2018Pressure keeps mounting for designers to be more than just designers. What can you do if you find yourself serving as the intermediary between different departments? Dan Brown talks with Lou about his workshop Facilitation for Designers and shares the habits, behaviors, and techniques you can bring into your own practice.
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Scaling Design Systems: A Talk with Nathan Curtis
A chat with Nathan Curtis
podcast
May 9, 2018As an organization and its products expand, so do the complexities of making sure that that there’s a consistent user experience. How do you accomplish that across multiple teams and locations? Lou talks with Nathan Curtis of EightShapes about his upcoming workshop, Scalable Design Systems, and how having a design framework bridges the gap between teams and creates a cohesive customer experience.
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Deconstructing the Enterprise & Organizational Design: A Talk with Adam Connor
A chat with Adam Connor
podcast
May 2, 2018What happens when you take apart the individual pieces that make up the design of your organization? And, more importantly, how do you make it better? That’s where Organizational Design comes into play. Lou chats with Adam Connor, VP of Organizational Design at Mad*Pow and author, about his upcoming workshop at Enterprise UX 2018, Transformation by Design.
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Orchestrating CX and UX: A Talk with Chris Risdon and Patrick Quattlebaum
A chat with Chris Risdon & Patrick Quattlebaum
podcast
May 2, 2018Designing the experience for customers to move through all of your touchpoints has gotten more complex: from your call center through your website, app, email, social media, on-the-ground store…the list goes on. Lou chats with authors Chris Risdon & Patrick Quattlebaum about their latest book, Orchestrating Experiences. Learn how you can collaborate differently across your teams to design a consistent experience that meets customers where they are.
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Fourth Order of Design and the Enterprise: A Talk with Richard Buchanan
A conversation with Richard Buchanan
podcast
April 25, 2018Enterprises present universes of wicked challenges for designers and, really, everyone. Lou talks with Case Western design educator Dick Buchanan about about his pioneering work around the “fourth order of design,” which re-frames these challenges around systems thinking. Learn why Richard believes enterprises are the ultimate design challenge.
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Digital Governance in the Enterprise: A Talk with Lisa Welchman
A conversation with Lisa Welchman
podcast
April 18, 2018A large organization operating online steps required to define how it manages digital politics: that’s how Facebook happens. Digital governance ensures large organizations can scale in ways that meet ethical standards. Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures.
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Integrated Data Thinking: A Chat with Tricia Wang
A conversation with Tricia Wang
podcast
April 15, 2018Big data is getting its fifteen minutes of fame – but where does qualitative data fit in, if at all? Lou talked with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element. Tricia is our Scale theme leader at Enterprise UX 2018 Conference and introduces the lineup of speakers.
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Enterprise UX and Storytelling: A Chat with Dan Willis
A conversation with Dan Willis
podcast
April 11, 2018Everyone has a story to tell, and UX practitioners are no exception. Lou talked with seasoned UX consultant Dan Willis about his role as the Storytelling Curator at the Enterprise UX Conference. Dan discusses the process that speakers go through to join the pantheon of past Enterprise UX Conference Storytellers – and how you can be part of this amazing tradition.
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Investing in People and Products: A Talk with Amy Marquez
A conversation with Amy Marquez
podcast
April 7, 2018When it comes to investing, most people think of dollars. But if you work in enterprise tech, you must invest in your people or your budget gets squandered. Amy Marquez, Manager of the Alexa Personality Experience team at Amazon, shares how you can better invest in people. And gives a sneak peek into what you can expect to hear about investing at the Enterprise UX 2018 conference.
We’d love to see you at this year’s Enterprise UX conference: enterpriseux.net/ -
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Blockchains and AI: A Conversation with Nathan Shedroff
A conversation with Nathan Shedroff
podcast
April 1, 2018What are blockchains and conversational UI have to do with UX? Everything. Nathan Shedroff, founder of a new startup SEED Vault Ltd., believes the blockchain technology will transform the way we run businesses and achieve greater transparency in businesses for overall social good. Hear how his new venture will use these emerging technologies to improve user experience.
Follow Nathan Shedroff on Twitter: twitter.com/nathanshedroff
Follow Rosenfeld Media: twitter.com/rosenfeldmedia -
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Communication and UX: A Chat with Margot Dear
A conversation with Margot Dear
podcast
March 26, 2018We know we should have good communication skills, but what does that look like in an enterprise UX environment? In this episode, Margot Dear, Senior Director of User Experience at ADP, gives an overview of the different facets of communication. Hear about how she uses journey mapping to make a difference to talking to C-level execs. Finally, Margot gives a sneak peek into what you can expect to learn about communicating at Enterprise UX 2018.
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Building Enterprise Processes: A Talk with Eduardo Ortiz
A conversation with Eduardo Ortiz
podcast
March 18, 2018How do you build enterprise-level products while keeping ethics and diversity at the forefront of your process? Eduardo Ortiz, Product Designer of Siberia, sat down with Lou Rosenfeld to discuss how he curated Theme 1: BUILD for this year’s Enterprise UX conference. Eduardo introduces the speakers and the challenges of developing products within the enterprise environment.
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Making the Most of Meetings: A Chat with Kevin M. Hoffman
A conversation with Kevin M. Hoffman
podcast
March 17, 2018Lou sat down with author Kevin M. Hoffman to talk about his book, “Meeting Design: For Managers, Makers, and Everyone”. Kevin explains how and why design thinking can be applied to meetings. Listen for tips you can use right away to set your meetings up for success.
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Sentient Socks: The Future of Fashion and Tech with Liza Kindred
A conversation with Liza Kindred
podcast
April 19, 2017How much do you want your socks to know about you? Should they alert you that they need to be repaired or be made of self-cleaning fibers? Or should they be able to go one step further and order you a new pair as soon as they’re worn out? Lou sits down with Liza Kindred, founder of Third Wave Fashion, to talk about wearables, tech, and how “me” commerce is leading the charge for mindful tech.
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Future-Proofing Your UX Team : A Chat with Colette Vardeman
A conversation wtih Collette Vardeman
podcast
April 14, 2017Leaving a UX legacy at an enterprise level requires stamina, courage, and grit. But the common denominator for creating a UX legacy is a surprising one: empathy. Lou talks with Colette Vardeman, Executive Director of Design at USAA, about her current experiences, past challenges, and what she’ll be covering as Theme Leader for Creating a Legacy at 2017’s Enterprise UX Conference.
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Leading Teams That Execute: A Chat with Phillip Hunter
A conversation with Phillip Hunter
podcast
April 1, 2017What does an interdisciplinary enterprise team need to focus on to ensure customer satisfaction? Lou talks with Phillip Hunter, Head of UX at Alexa Skills, about the unique challenges of growing and leading enterprise UX teams to success. Phillip Hunter is the Theme Leader for Leading Teams That Execute at 2017’s Enterprise UX Conference.
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Building Bridges Between UX and CX: A Chat with Sarah Bloomer
A conversation with Sarah Bloomer
podcast
February 21, 2017What’s the difference between Customer Experience and User Experience? Are they working together to create a consistent experience with users of your products? Sarah Bloomer, former Director of Customer Experience and Insights at Forrester Research, talks to Lou Rosenfeld about what companies can do to build bridges between their Customer Experience and User Experience teams.
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User Experience in Finance: A Chat with Steve Turbek
A conversation with Steve Turbek
podcast
February 8, 2017Designing apps that empower people to manage their own investments is a high stakes challenge. Steve Turbek, Head of User Experience Design at Fidelity Investments, shares how his team walks the tightrope between making easy to use products on the front end and processing complex transactions on the backend. And why having no finance background is a surprising asset for any UX designer.
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Bubbles of Belief: Dave Gray Talks Liminal Thinking & Current Events
A conversation with Dave Gray
podcast
February 6, 2017Technology is unintentionally conspiring against you: making sure you only see more of what you like and agree with. How do we as a people expand our point of view when arguments are no longer productive? Dave Gray’s returns to talk with Lou Rosenfeld about how his latest book, Liminal Thinking, applies to Brexit and the recent U.S. election.
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Doorbells, Danger, and Dead Batteries: A Chat with Steve Portigal
A conversation with Steve Portigal
podcast
January 5, 2017A couple of researchers walk into a bar. After a few drinks, they fess up their most embarrassing tales of research gone wrong. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. Learn why Steve believes in the value of failure stories, and how he convinced a skeptical Lou to publish the book.
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Applying The Lean Product Playbook: A Talk with Dan Olsen
A conversation with Dan Olsen
podcast
December 21, 2016The Lean Product Playbook by Dan Olsen has revolutionized the way start-ups get their products to market. But what if you don’t work in a startup? Dan reveals to Lou Rosenfeld how the lean philosophy can be applied to companies of all shapes and sizes–even enterprises. Learn what the common challenges and solutions are to bringing the lean philosophy into an established company.
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The Blind Spot of Innovation: a Chat with Nathan Shedroff and Steve Diller
A conversation with Nathan Shedroff & Steve Diller
podcast
November 1, 2016Most companies innovate backwards–focusing first on what features or products they can build. In reality, you’re in the relationship business. Authors Nathan Shedroff and Steve Diller talk about new tools they’ve developed to help businesses innovate with customer relationships in mind.
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What Digital Leaders Need to Know: a Chat with Tony Byrne
A conversation with Tony Byrne
podcast
October 14, 2016Throwing money at technology won’t automatically make your company more innovative or productive. So how do you pick the right tools for your organization? In this episode, Real Story Group founder Tony Byrne talks about what digital leaders need to do to make tech buying decisions that drive success.
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When Research is Dangerous: a Chat with Julie Stanford
A conversation with Julie Stanford
podcast
September 28, 2016Too often, companies take a “research band-aid” approach to user research. Fixing things over here that causes problems over there. Julie Stanford, founder of Sliced Bread Design, and talks about how to avoid playing Whack-A-Mole when researching and designing products.
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How to Get Usability Testing Done: A Chat with Steve Krug
A conversation with Steve Krug
podcast
September 23, 2016Every company wants to make useful products that people want–but few really do. In today’s episode, Steve Krug, author of Rocket Surgery Made Easy, chats with guest host Laura Klein. Steve shares tips for setting up a successful usability test–and what two questions you should never ask during the test. Ever.
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How Technology Can Empower Marketing: a Chat with Theresa Regli
A conversation with Theresa Regli
podcast
September 21, 2016Does your company struggle to find and use video, audio, and image assets after you’ve created them? Do they disappear into a dark netherworld on your server? In this episode, Theresa Regli, author of Digital and Marketing Asset Management, breaks down what to ask before buying kludgy and expensive software. And which vendors rank highest on her list of otherwise lackluster DAM vendors.
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Beyond Usability Testing: a Chat with Leah Buley
A conversation with Leah Buley
podcast
September 15, 2016Usability testing helps you find bugs in your product. But it can’t tell you if customers love your product. In this episode, UX Team Of One author Leah Buley talks about the insights under your nose that you probably aren’t using. And offers a realistic approach to rapid research and product development.
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The Real Point of Research: a Chat with Erika Hall, author of Just Enough Research
A conversation with Erika Hall
podcast
August 31, 2016Erika Hall wants us to get one thing straight: getting research right isn’t about the method you choose. It’s about gathering research to make the right design decisions for your business. Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.”
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The Real Point of Research: A Chat with Erika Hall, author of Just Enough Research
A conversation wtih Erika Hall
podcast
August 24, 2016Erika Hall wants you to get one thing straight: getting research right isn’t about the method you choose. It’s about gathering research to make the right design decisions for your business. Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.”
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Getting to Done: a Chat with Cindy Alvarez, author of Lean Customer Development
A conversation with Cindy Alvarez
podcast
August 12, 2016Cindy Alvarez knows how to go toe to toe with leaders who resist user research and still get it done. The author of Lean Customer Development shares tips from her experience for conducting research–even when you don’t have formal authority or budget.
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