Events

Upcoming Events

    • Enterprise UX 2019

      Presented by Rosenfeld Media
      San Francisco, CA
      June 3 - 5, 2019

      Enterprise UX 2019 is dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.

    • Enterprise UX 2019

Past Events

    • DesignOps Summit 2018

      Presented by Rosenfeld Media
      New York, New York
      November 7 - 9, 2018

      The second annual DesignOps Summit will take place in New York City on November 7-9, 2018. If you’re just getting your feet wet with DesignOps and ResearchOps, or are a seasoned Chief Operating Officer, Design Program Manager, or Chief of Staff of a mature design organization, this conference is for you.

    • DesignOps Summit 2018
    • The Business Case for Design

      Presented by Rosenfeld Media
      webcast
      July 31, 2018

      The Business Case for Design – a one-day virtual conference, where six speakers share stories, methods, approaches, and perspectives you can use to get design established, supported, and, eventually, incorporated into your organization’s DNA. Ideal for user experience designers and researchers, regardless of where your company is on the UX maturity ladder.

    • The Business Case for Design
    • Enterprise UX 2018

      Presented by Rosenfeld Media
      San Francisco, California
      June 13 - 15, 2018

      Enterprise UX 2018 is dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.

    • Enterprise UX 2018
    • DesignOps Summit 2017

      Produced by Rosenfeld Media
      New York, New York
      November 6 - 8, 2017

      If you’re a design leader, manager, or practitioner who wants to both learn about and define Design Operations for your company, you should join us for the first DesignOps Summit.

    • DesignOps Summit 2017
    • Enterprise UX 2017

      Presented by Rosenfeld Media
      San Francisco, California
      June 7 - 9, 2017

      Dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.

    • Enterprise UX 2017
    • To Be Designed

      Presented by Rosenfeld Media
      webcast
      April 25, 2017

      What is the “near future” of design? It’s the stuff that’s far out enough to be fascinating. But not so far out that you can’t imagine ever working on it.

    • To Be Designed
    • User Research for Everyone

      Presented by Rosenfeld Media
      recording
      October 11, 2016

      Anyone can conduct effective user research. You just need to know how. The User Research for Everyone one-day virtual conference will show how to succeed with research that leads to products users want to use, buy, and recommend to friends.

    • User Research for Everyone
    • Enterprise UX 2016

      Presented by Rosenfeld Media
      San Antonio, Texas
      June 8 - 10, 2016

      Dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.

    • Enterprise UX 2016
    • Advance Retreat

      Hosted by Rosenfeld Media and Fit Associates
      Palm Springs, California
      February 11 - 12, 2016

      Fifty seasoned professionals bring their diverse experience to a two-day studio, focusing their curiosity and creative energy on a question that is too complex for experts alone, and too important to ignore.

    • Advance Retreat
    • Practical Empathy for Powerful Decision Making

      Presented by Indi Young
      webcast
      July 16, 2015

      Empathy is a buzzword these days. But what does it really mean and how do you apply it to your work? In this seminar with Indi Young, author of the book Practical Empathy, you’ll learn the different types of empathy, how to develop it, and some tips for persuading the people around you to pay more attention to this powerful tool.

    • Practical Empathy for Powerful Decision Making
    • Enterprise UX 2015

      Presented by Rosenfeld Media
      San Antonio, Texas
      May 13 - 15, 2015

      Dedicated to delivering useful, delightful, and humane experiences to people who work for and in enterprises.

    • Enterprise UX 2015

Podcasts

    • Design Debt: A Chat with DesignMap’s Audrey Crane

      A chat with Audrey Crane
      podcast
      October 12, 2018

      Engineers are very familiar with the term technical debt—but what about design debt? Lou talks with Audrey Crane, Partner at DesignMap, about why, if you’re always learning, design debt is a good and necessary thing.

    • Design Debt: A Chat with DesignMap’s Audrey Crane
    • From Government to Enterprise: Research Operations at Scale

      A chat with Leisa Reichelt
      podcast
      September 28, 2018

      If you want to make sustainable change, you have to dive deeper into the organization. Leisa Reichelt, opening keynote speaker at #DesignOps Summit 2018, shares how she built and lead user research teams for the Australian and UK governments and how she’s continuing her work at Atlassian as Head of Research and Insights.

    • From Government to Enterprise: Research Operations at Scale
    • From Design Thinking to Design Doing: A Chat with IBM’s Doug Powell

      A chat with Doug Powell
      podcast
      September 19, 2018

      How do you build an enterprise design organization from the top down, and turn design thinking into design doing? Lou chats with Doug Powell, Design Principal and Program Director of Education and Activation at IBM, about the challenges of bringing design ideas to life within a global organization.

    • From Design Thinking to Design Doing: A Chat with IBM’s Doug Powell
    • Sociology and DesignOps: A Chat with MailChimp’s Jacqui Frey

      A chat with Jacqui Frey
      podcast
      September 12, 2018

      What does sociology and the study of technology have to do with DesignOps? Everything! Lou sits down with Jacqui Frey, Director of Design Operations at MailChimp, to discuss her talk at the 2018 DesignOps Summit and why studying technology’s interconnectedness relates to all aspects of DesignOps.

    • Sociology and DesignOps: A Chat with MailChimp’s Jacqui Frey
    • The Ontology of AI: A Chat with Uber’s Carol Smith

      A chat with Carol Smith
      podcast
      September 5, 2018

      How do you build an ontology? Lou talks with Carol Smith, Senior UX Researcher at Uber’s Advanced Technology Group, about the challenges of developing an artificial intelligence ontology, and how information architects can and must play a role in technologies that use artificial intelligence.

    • The Ontology of AI: A Chat with Uber’s Carol Smith
    • Design is About Understanding People: A Chat with Irene Au

      A chat with Irene Au
      podcast
      August 22, 2018

      How can startups employ good design practices from the beginning? Lou talks with Irene Au, Design Partner at Khosla Ventures, about her work with setting up companies with robust design practices, and why user research is an investment every company should make.

    • Design is About Understanding People: A Chat with Irene Au
    • The Business Case for Service Design: A Chat with Kerry Bodine

      A conversation with Kerry Bodine
      podcast
      July 23, 2018

      Holistic design is a term being thrown around, but what does it really entail? Listen as Lou talks with Kerry Bodine, customer experience expert and founder of Kerry Bodine & Co. and author of Outside In, as they discuss how UX designers can benefit by using service design as a framework to create product and customer journeys.

    • The Business Case for Service Design: A Chat with Kerry Bodine
    • The UX Tipping Point: A Chat with Jared Spool

      A conversation with Jared Spool
      podcast
      July 19, 2018

      What does it really take for an organization to embrace UX design as the foundation of creating products? Lou talks with UX guru and co-founder of the UX design school Center Centre Jared Spool about the paths organizations take to reach the UX tipping point.

    • The UX Tipping Point: A Chat with Jared Spool
    • Navigating Information Environments: A Chat with Jorge Arango

      A chat with Jorge Arango
      podcast
      June 15, 2018

      What are the hidden side effects of the digital products and services you make? Author and design consultant Jorge Arango shares why it’s important to create products as digital places. Hear how you can intentionally reframe your digital products to create with deeper intent and meaning for users–and society as a whole.

    • Navigating Information Environments: A Chat with Jorge Arango
    • Facilitation for Designers: A Talk with Dan Brown

      A chat with Dan Brown
      podcast
      May 9, 2018

      Pressure keeps mounting for designers to be more than just designers. What can you do if you find yourself serving as the intermediary between different departments? Dan Brown talks with Lou about his workshop Facilitation for Designers and shares the habits, behaviors, and techniques you can bring into your own practice.

    • Facilitation for Designers: A Talk with Dan Brown
    • Scaling Design Systems: A Talk with Nathan Curtis

      A chat with Nathan Curtis
      podcast
      May 9, 2018

      As an organization and its products expand, so do the complexities of making sure that that there’s a consistent user experience. How do you accomplish that across multiple teams and locations? Lou talks with Nathan Curtis of EightShapes about his upcoming workshop, Scalable Design Systems, and how having a design framework bridges the gap between teams and creates a cohesive customer experience.

    • Scaling Design Systems: A Talk with Nathan Curtis
    • Deconstructing the Enterprise & Organizational Design: A Talk with Adam Connor

      A chat with Adam Connor
      podcast
      May 2, 2018

      What happens when you take apart the individual pieces that make up the design of your organization? And, more importantly, how do you make it better? That’s where Organizational Design comes into play. Lou chats with Adam Connor, VP of Organizational Design at Mad*Pow and author, about his upcoming workshop at Enterprise UX 2018, Transformation by Design.

    • Deconstructing the Enterprise & Organizational Design: A Talk with Adam Connor
    • Orchestrating CX and UX: A Talk with Chris Risdon and Patrick Quattlebaum

      A chat with Chris Risdon & Patrick Quattlebaum
      podcast
      May 2, 2018

      Designing the experience for customers to move through all of your touchpoints has gotten more complex: from your call center through your website, app, email, social media, on-the-ground store…the list goes on. Lou chats with authors Chris Risdon & Patrick Quattlebaum about their latest book, Orchestrating Experiences. Learn how you can collaborate differently across your teams to design a consistent experience that meets customers where they are.

    • Orchestrating CX and UX: A Talk with Chris Risdon and Patrick Quattlebaum
    • Fourth Order of Design and the Enterprise: A Talk with Richard Buchanan

      A conversation with Richard Buchanan
      podcast
      April 25, 2018

      Enterprises present universes of wicked challenges for designers and, really, everyone. Lou talks with Case Western design educator Dick Buchanan about about his pioneering work around the “fourth order of design,” which re-frames these challenges around systems thinking. Learn why Richard believes enterprises are the ultimate design challenge.

    • Fourth Order of Design and the Enterprise: A Talk with Richard Buchanan
    • Digital Governance in the Enterprise: A Talk with Lisa Welchman

      A conversation with Lisa Welchman
      podcast
      April 18, 2018

      A large organization operating online steps required to define how it manages digital politics: that’s how Facebook happens. Digital governance ensures large organizations can scale in ways that meet ethical standards. Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures.

    • Digital Governance in the Enterprise: A Talk with Lisa Welchman
    • Integrated Data Thinking: A Chat with Tricia Wang

      A conversation with Tricia Wang
      podcast
      April 15, 2018

      Big data is getting its fifteen minutes of fame – but where does qualitative data fit in, if at all? Lou talked with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element. Tricia is our Scale theme leader at Enterprise UX 2018 Conference and introduces the lineup of speakers.

    • Integrated Data Thinking: A Chat with Tricia Wang
    • Enterprise UX and Storytelling: A Chat with Dan Willis

      A conversation with Dan Willis
      podcast
      April 11, 2018

      Everyone has a story to tell, and UX practitioners are no exception. Lou talked with seasoned UX consultant Dan Willis about his role as the Storytelling Curator at the Enterprise UX Conference. Dan discusses the process that speakers go through to join the pantheon of past Enterprise UX Conference Storytellers – and how you can be part of this amazing tradition.

    • Enterprise UX and Storytelling: A Chat with Dan Willis
    • Investing in People and Products: A Talk with Amy Marquez

      A conversation with Amy Marquez
      podcast
      April 7, 2018

      When it comes to investing, most people think of dollars. But if you work in enterprise tech, you must invest in your people or your budget gets squandered. Amy Marquez, Manager of the Alexa Personality Experience team at Amazon, shares how you can better invest in people. And gives a sneak peek into what you can expect to hear about investing at the Enterprise UX 2018 conference.
      We’d love to see you at this year’s Enterprise UX conference: enterpriseux.net/

    • Investing in People and Products: A Talk with Amy Marquez
    • Blockchains and AI: A Conversation with Nathan Shedroff

      A conversation with Nathan Shedroff
      podcast
      April 1, 2018

      What are blockchains and conversational UI have to do with UX? Everything. Nathan Shedroff, founder of a new startup SEED Vault Ltd., believes the blockchain technology will transform the way we run businesses and achieve greater transparency in businesses for overall social good. Hear how his new venture will use these emerging technologies to improve user experience.

      Follow Nathan Shedroff on Twitter: twitter.com/nathanshedroff
      Follow Rosenfeld Media: twitter.com/rosenfeldmedia

    • Blockchains and AI: A Conversation with Nathan Shedroff
    • Communication and UX: A Chat with Margot Dear

      A conversation with Margot Dear
      podcast
      March 26, 2018

      We know we should have good communication skills, but what does that look like in an enterprise UX environment? In this episode, Margot Dear, Senior Director of User Experience at ADP, gives an overview of the different facets of communication. Hear about how she uses journey mapping to make a difference to talking to C-level execs. Finally, Margot gives a sneak peek into what you can expect to learn about communicating at Enterprise UX 2018.

    • Communication and UX: A Chat with Margot Dear
    • Building Enterprise Processes: A Talk with Eduardo Ortiz

      A conversation with Eduardo Ortiz
      podcast
      March 18, 2018

      How do you build enterprise-level products while keeping ethics and diversity at the forefront of your process? Eduardo Ortiz, Product Designer of Siberia, sat down with Lou Rosenfeld to discuss how he curated Theme 1: BUILD for this year’s Enterprise UX conference. Eduardo introduces the speakers and the challenges of developing products within the enterprise environment.

    • Building Enterprise Processes: A Talk with Eduardo Ortiz
    • Making the Most of Meetings: A Chat with Kevin M. Hoffman

      A conversation with Kevin M. Hoffman
      podcast
      March 17, 2018

      Lou sat down with author Kevin M. Hoffman to talk about his book, “Meeting Design: For Managers, Makers, and Everyone”. Kevin explains how and why design thinking can be applied to meetings. Listen for tips you can use right away to set your meetings up for success.

    • Making the Most of Meetings: A Chat with Kevin M. Hoffman
    • Sentient Socks: The Future of Fashion and Tech with Liza Kindred

      A conversation with Liza Kindred
      podcast
      April 19, 2017

      How much do you want your socks to know about you? Should they alert you that they need to be repaired or be made of self-cleaning fibers? Or should they be able to go one step further and order you a new pair as soon as they’re worn out? Lou sits down with Liza Kindred, founder of Third Wave Fashion, to talk about wearables, tech, and how “me” commerce is leading the charge for mindful tech.

    • Sentient Socks: The Future of Fashion and Tech with Liza Kindred
    • Future-Proofing Your UX Team : A Chat with Colette Vardeman

      A conversation wtih Collette Vardeman
      podcast
      April 14, 2017

      Leaving a UX legacy at an enterprise level requires stamina, courage, and grit. But the common denominator for creating a UX legacy is a surprising one: empathy. Lou talks with Colette Vardeman, Executive Director of Design at USAA, about her current experiences, past challenges, and what she’ll be covering as Theme Leader for Creating a Legacy at 2017’s Enterprise UX Conference.

    • Future-Proofing Your UX Team : A Chat with Colette Vardeman
    • Leading Teams That Execute: A Chat with Phillip Hunter

      A conversation with Phillip Hunter
      podcast
      April 1, 2017

      What does an interdisciplinary enterprise team need to focus on to ensure customer satisfaction? Lou talks with Phillip Hunter, Head of UX at Alexa Skills, about the unique challenges of growing and leading enterprise UX teams to success. Phillip Hunter is the Theme Leader for Leading Teams That Execute at 2017’s Enterprise UX Conference.

    • Leading Teams That Execute: A Chat with Phillip Hunter
    • Building Bridges Between UX and CX: A Chat with Sarah Bloomer

      A conversation with Sarah Bloomer
      podcast
      February 21, 2017

      What’s the difference between Customer Experience and User Experience? Are they working together to create a consistent experience with users of your products? Sarah Bloomer, former Director of Customer Experience and Insights at Forrester Research, talks to Lou Rosenfeld about what companies can do to build bridges between their Customer Experience and User Experience teams.

    • Building Bridges Between UX and CX: A Chat with Sarah Bloomer
    • User Experience in Finance: A Chat with Steve Turbek

      A conversation with Steve Turbek
      podcast
      February 8, 2017

      Designing apps that empower people to manage their own investments is a high stakes challenge. Steve Turbek, Head of User Experience Design at Fidelity Investments, shares how his team walks the tightrope between making easy to use products on the front end and processing complex transactions on the backend. And why having no finance background is a surprising asset for any UX designer.

    • User Experience in Finance: A Chat with Steve Turbek
    • Bubbles of Belief: Dave Gray Talks Liminal Thinking & Current Events

      A conversation with Dave Gray
      podcast
      February 6, 2017

      Technology is unintentionally conspiring against you: making sure you only see more of what you like and agree with. How do we as a people expand our point of view when arguments are no longer productive? Dave Gray’s returns to talk with Lou Rosenfeld about how his latest book, Liminal Thinking, applies to Brexit and the recent U.S. election.

    • Bubbles of Belief: Dave Gray Talks Liminal Thinking & Current Events
    • Doorbells, Danger, and Dead Batteries: A Chat with Steve Portigal

      A conversation with Steve Portigal
      podcast
      January 5, 2017

      A couple of researchers walk into a bar. After a few drinks, they fess up their most embarrassing tales of research gone wrong. In this podcast, Steve Portigal talks about how that one night at the bar (and cat pee) sparked the idea for his book Doorbells, Danger, and Dead Batteries. Learn why Steve believes in the value of failure stories, and how he convinced a skeptical Lou to publish the book.

    • Doorbells, Danger, and Dead Batteries: A Chat with Steve Portigal
    • Applying The Lean Product Playbook: A Talk with Dan Olsen

      A conversation with Dan Olsen
      podcast
      December 21, 2016

      The Lean Product Playbook by Dan Olsen has revolutionized the way start-ups get their products to market. But what if you don’t work in a startup? Dan reveals to Lou Rosenfeld how the lean philosophy can be applied to companies of all shapes and sizes–even enterprises. Learn what the common challenges and solutions are to bringing the lean philosophy into an established company.

    • Applying The Lean Product Playbook: A Talk with Dan Olsen
    • What Digital Leaders Need to Know: a Chat with Tony Byrne

      A conversation with Tony Byrne
      podcast
      October 14, 2016

      Throwing money at technology won’t automatically make your company more innovative or productive. So how do you pick the right tools for your organization? In this episode, Real Story Group founder Tony Byrne talks about what digital leaders need to do to make tech buying decisions that drive success.

    • What Digital Leaders Need to Know: a Chat with Tony Byrne
    • When Research is Dangerous: a Chat with Julie Stanford

      A conversation with Julie Stanford
      podcast
      September 28, 2016

      Too often, companies take a “research band-aid” approach to user research. Fixing things over here that causes problems over there. Julie Stanford, founder of Sliced Bread Design, and talks about how to avoid playing Whack-A-Mole when researching and designing products.

    • When Research is Dangerous: a Chat with Julie Stanford
    • How to Get Usability Testing Done: A Chat with Steve Krug

      A conversation with Steve Krug
      podcast
      September 23, 2016

      Every company wants to make useful products that people want–but few really do. In today’s episode, Steve Krug, author of Rocket Surgery Made Easy, chats with guest host Laura Klein. Steve shares tips for setting up a successful usability test–and what two questions you should never ask during the test. Ever.

    • How to Get Usability Testing Done: A Chat with Steve Krug
    • How Technology Can Empower Marketing: a Chat with Theresa Regli

      A conversation with Theresa Regli
      podcast
      September 21, 2016

      Does your company struggle to find and use video, audio, and image assets after you’ve created them? Do they disappear into a dark netherworld on your server? In this episode, Theresa Regli, author of Digital and Marketing Asset Management, breaks down what to ask before buying kludgy and expensive software. And which vendors rank highest on her list of otherwise lackluster DAM vendors.

    • How Technology Can Empower Marketing: a Chat with Theresa Regli
    • Beyond Usability Testing: a Chat with Leah Buley

      A conversation with Leah Buley
      podcast
      September 15, 2016

      Usability testing helps you find bugs in your product. But it can’t tell you if customers love your product. In this episode, UX Team Of One author Leah Buley talks about the insights under your nose that you probably aren’t using. And offers a realistic approach to rapid research and product development.

    • Beyond Usability Testing: a Chat with Leah Buley
    • The Real Point of Research: a Chat with Erika Hall, author of Just Enough Research

      A conversation with Erika Hall
      podcast
      August 31, 2016

      Erika Hall wants us to get one thing straight: getting research right isn’t about the method you choose. It’s about gathering research to make the right design decisions for your business. Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.”

    • The Real Point of Research:  a Chat with Erika Hall, author of Just Enough Research
    • The Real Point of Research: A Chat with Erika Hall, author of Just Enough Research

      A conversation wtih Erika Hall
      podcast
      August 24, 2016

      Erika Hall wants you to get one thing straight: getting research right isn’t about the method you choose. It’s about gathering research to make the right design decisions for your business. Hear Erika’s ideas for how to bake research into the product design process. And why every organization needs a “team philosopher.”

    • The Real Point of Research: A Chat with Erika Hall, author of Just Enough Research
    • Animation for Better UX: A Chat with Val Head

      A conversation with Val Head
      podcast
      August 1, 2016

      As a designer since the early days of Flash, Val Head knows first hand how animation design has evolved to become a powerful tool for creating better user experiences. Hear Val’s insights from her book Designing Interface Animation––for how using motion to enhance your brand, and mobile UX.

    • Animation for Better UX: A Chat with Val Head
    • Stitching it Together: Mariano Suarez-Battan and Jim Kalbach of Mural.ly talk to Lou

      featuring Mariano Suarez-Battan and Jim Kalbach
      podcast
      May 31, 2016

      Lou talks to Mariano Suarez-Battan and Jim Kalbach of Mural.ly to discuss the state of User Experience Design, working solutions for distributed teams, and how design leaders can start putting together optimal solutions one piece at a time.

      Look for Mural.ly to make an appearance at EnterpriseUX in San Antonio, June 8-10.
      www.enterpriseux.net

    • Stitching it Together: Mariano Suarez-Battan and Jim Kalbach of Mural.ly talk to Lou
    • Portfolios in Courage: KC Teis of Rackspace chats with Lou about design leadership

      featuring K.C. Teis
      podcast
      May 12, 2016

      Rackspace’s KC Teis sits down with Lou to share his perspective on leadership: his own story of growth and discovery, people he has seen blossom from unassuming designers into highly effective leaders, and, above all, the need to be an authentic, consistent and humane. 20 minutes of tremendous conversation.

      KC’s organization Rackspace is a founding sponsor of Enterprise UX (www.enterpriseux.net). They will host the event for the second time June 8-10 at their beautiful headquarters in San Antonio.

    • Portfolios in Courage: KC Teis of Rackspace chats with Lou about design leadership
    • Adventures in Conference Design: Dave Malouf And Uday Gajendar

      featuring Uday Gajendar and Dave Malouf
      podcast
      May 5, 2016

      Enterprise UX (www.enterpriseux.net) braintrust Uday Gajendar and Dave Malouf get together with Lou to talk us through the reasons that UX design needed a conference for enterpise, how they tackled the unique challenges of community building and programming posed by an emerging subset of the profession, and how they plan to keep from being ‘one hit wonders.’

    • Adventures in Conference Design: Dave Malouf And Uday Gajendar