Trailblazing empathy researcher
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Indi Young is a freelance researcher who coaches, writes, and speaks about inclusive software strategy. Her work is rooted in the problem space, bringing depth and breadth of knowledge about people’s purposes via the painstaking detail of listening session synthesis. When paired with big data trends, user research, design thinking, JTBD, and agile methods, her mental model diagrams and thinking-style segments let you organize and activate better support for far many more people. In 2008, her book Mental Models, introducing the problem space research method, was published. Her second book, Practical Empathy, was released in 2015, and she narrated it for Audible in 2016. Her next book is due out in 2019. She runs a series of advanced online training about the importance of pushing the boundaries of your perspective. She began her career as a software engineer, moved into interaction design, worked with early tablets, and was one of the founders of Adaptive Path, the pioneering UX agency responsible for knowledge sharing via many channels. You can follow her on Twitter @indiyoung and access many resources on Medium and her website.