Announcing The User Experience Team of One (2nd edition)!
Andy Polaine
Co-author of Service Design

About Andy

Dr. Andy Polaine is a designer, educator and writer who helps clients build and grow their own design and innovation capability and transform their organisations. For several years he worked at Fjord where he was global Group Design Director of Client Evolution. Previously Andy was Fjord’s APAC Regional Design Director, based in Sydney, Australia.

Andy has been involved in interaction design since the early 90s and was co-founder of the award-winning new media group, Antirom, in London. He was a creative producer at Razorfish, UK and later Interactive Director at Animal Logic, Sydney. Andy was Senior Lecturer and Head of the School of Media Arts at The University of New South Wales, Sydney before moving to Germany and holds a PhD from the University of Technology, Sydney in which he examined the relationship between play and interactivity. He was Lecturer and Researcher in Service Design at the Lucerne School of Art and Design in Switzerland.

He has had a long career as an academic and independent consultant with nearly three decades of experience in design and innovation with clients across a range of industries, including financial services, public services, life sciences, telecommunications, automotive, media, design and education. He has written over 160 articles and papers and co-authored the Rosenfeld Media book, Service Design: From Insight to Implementation and was a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce. Andy is a regular keynote speaker at conferences and events and can be found online at, on Twitter as @apolaine and also on LinkedIn. He writes a popular newsletter called Doctor’s Note and hosts the Power of Ten podcast.