Trip notes for “Creativity and Principles in the Flourishing Enterprise” (Richard Buchanan)

Creativity and Principles in the Flourishing Enterprise Richard Buchanan, Professor of Design, Management, & Innovation, Case Western Reserve University For all of our sophisticated and often technical discussions of user experience, there is one area of experience that we have found difficult, if not impossible, to consider with the same degree of sophistication. In a Read more

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Trip notes for “Cleaning Up Our Mess: Digital Governance for Designers” (Lisa Welchman)

Cleaning Up Our Mess: Digital Governance for Designers Lisa Welchman The Internet and Web have reached a tipping point. We’re now witnessing the surfacing of harmful patterns and norms that we designed—often unintentionally—into our products, services, and communities, and the world we live in. Designers who work in the enterprise are, like their peers in Read more

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Trip notes for “Bias Towards Action: Building Teams that Build Work” (Husani Oakley)

Bias Towards Action: Building Teams that Build Work Husani Oakley, SVP, Director of Technology, Deutsch How do you create an agile, customer-centric team of designers, developers, product managers, and user experience specialists whose instinct is to make, not talk? How do you ensure that this team’s output remains focused on business goals, not the technology Read more

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Trip notes for “Innovate with Purpose” (Janaki Kumar)

Innovate with Purpose Janaki Kumar, former Vice President and Design Evangelist, office of the Chief Design Officer at SAP Labs. She is also on the faculty at Stanford, where she teaches customer experience from neuroscience perspective. Recent advances in AI, ML and robotics have many wondering: Will there be no work left for humans to Read more

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Trip note for “Standardizing Product Metrics for Leaders, Designers, and Everyone” (Jennifer Cardello)

Standardizing Product Metrics for Leaders, Designers, and Everyone Jennifer Cardello, Head of Design Ops, aetnahealth There is nothing more frustrating than dedicating your blood, sweat, and tears to developing a product, only to see it shut down for no particular reason. We still lack standards for measuring potential opportunities and solutions—so leadership continues to base Read more

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Trip notes for “Communicating the ROI of UX within a large enterprise and out on the streets” (JD Buckley)

Communicating the ROI of UX within a large enterprise and out on the streets JD Buckley, Principal, UX Strategy & Research, ADP Innovation Center UX is being recognized as a significant business differentiator for new as well as established organizations. This recognition has come with inevitable questions regarding how best to express the value of Read more

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Trip notes for “Peace is Waged with Sticky Notes: Mapping Real-World Experiences” (Jim Kalbach)

Peace is Waged with Sticky Notes: Mapping Real-World Experiences Jim Kalbach, Head of Customer Success, MURAL Framing a user experience map is tricky, as we have to determine what to show from research, as well as what to leave out. How do we determine the best approach to structure and organize our maps and will Read more

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Trip notes for “Lives on the Line: The Stakes of UX at the Scale of Government” (Marina Martin)

Lives on the Line: The Stakes of UX at the Scale of Government Marina Martin, former Chief Technology Officer of the Department of Veteran Affairs The mere idea of interacting with the DMV or the IRS makes any of us groan. But what if a dysfunctional government service is what’s standing between you and the Read more

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Trip notes for “Ethics in Tech Education: Designing to Provide Opportunity for All” (Mariah Hay)

Ethics in Tech Education: Designing to Provide Opportunity for All Mariah Hay, Vice President of Product, Pluralsight We know that ability is equally distributed among humans, but opportunity is not. As the need for skilled technologists grows, so must our ability to empower individuals with accessible tech training. The data that can be gathered about Read more

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Trip notes for “How to Identify and Increase your ‘Experience Quotient'” (Patanjali Chary)

How to Identify and Increase your “Experience Quotient” Patanjali Chary, Vice President of User Experience, Ellie Mae Even in enterprises with mature design practices, true design execution requires UX leaders to speak and understand the language of business—finance and strategy—and to communicate the impact that superior experiences have on overall business strategy. This talk will Read more

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Trip notes for “The Magic Word is Trust” (Dorelle Rabinowitz)

The Magic Word is Trust Dorelle Rabinowitz, Senior Director, Global Design, PayPal How do we build genuine relationships with our cross-functional partners? How does that improve decision-making and build honest collaboration? We do it by building our trust muscle! Start by assuming good intentions, and then truly involve everyone in the design process. Working together Read more

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