Governments—national, regional, and municipal—deliver a mind-boggling array of complex services to users who number in the billions. These services are digitizing at a rapid pace, while governments themselves face crushing pressures to reduce their budgets and, even, to justify their existence.

Against this backdrop, customer and user experience are emerging as critical to the ability of governments to fulfill their responsibilities. Civic Design 2021 is the first conference to curate the best practices from both government and private sectors, with the goal of enabling anyone who works in—or with—government agencies to deliver better user and customer experiences.