Theme One

Systems Thinking

What does it mean to bring a “systems” lens to a complex problem within the enterprise? How can designerly tools and methods help turn “systems thinking” into a natural way of thinking for all? We’ll explore the relationship among systems, services, and experiences that senior designers, researchers, and writers should tap into towards achieving their goals.

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Making Sense of Systems—and Using Systems to Make Sense of the Enterprise
Boon Yew Chew
Senior Principal UX Designer, Elsevier

Systems Disciplines: Table Stakes for 21st Century Organizations
Paul Pangaro, PhD
Visiting Scholar, School of Architecture and School of Design, Carnegie Mellon University

Living in the Clouds: Adopting a Systems Thinking Mindset
Sheryl Cababa
Author of Closing the Loop

Theme Two

Information Architecture and Knowledge Management

An enterprise’s information is vast, messy, and frustratingly distributed across silos, geographies, and other contexts. How can practices like IA and KM help users find, make sense of, and learn from the content they need? And how can they help UX people and information managers develop and maintain enterprise information environments in a sustainable fashion?

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A Shared Language for Co-Creating Ambitious Endeavours
Milan Guenther
Enterprise Designer, Intersection Group

Building Experiences for Knowledge Systems
Ren Pope
Principal, Info-Do

The “How” of Enterprise Information Architecture
Sarah Barrett
Principal IA Manager, Microsoft

Theme Three

Artificial Intelligence and Machine Learning

What are AI and ML actually good for in enterprise settings? Can they help UX practitioners make better design decisions–or divert their time and attention to the tough design challenges best left to humans? Can AI/ML help identify and satisfy latent customer needs and stakeholder priorities? What kind of “relationships” should we have with AI in our work as enterprise UX people?

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UX Futures: The Role of Artificial Intelligence in Design
Clara Kliman-Silver
Staff UX Researcher, Google

Operationalizing Responsible, Human-Centered AI
Carol Smith
Sr. Research Scientist, Human-Machine Interaction, AI Division Software, Engineering Institute at Carnegie Mellon University

Broad Strokes: Connecting Design, Research, and AI to the World Around Us
Dr. Jamika D. Burge
Head of Research & Insights Strategy for Design, Capital One

Theme Four

Designing with Data

How might UX people harness the power of Big Data to make design decisions with confidence? Can Big Data compliment our storytelling powers and extend our impact—or will it replace us? And what role and value does the data generated by qualitative research play in scaling UX in enterprises?

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Driving Change with CX Metrics
Todd Healy
Vice President, Experience Strategy, Mastercard
Jess Greco
Director, Product Experience Design, Mastercard

Augment the Human. Interrogate the System.
Helen Armstrong
Professor & Director, Master of Graphic & Experience Design, North Carolina State University

How to Lead With Data, and Without Data
William Newton
Principal Product Designer, Amplitude Analytics
Jenny Chang
Director of Design, Analytics, Amplitude Analytics