Ask any design leader and the word scale is most definitely a part of their job description. In this session, Jacqui Frey, Senior Director of Design Operations at Mailchimp, will share her successes and failures with scaling design through DesignOps. Scale requires something greater than determination in order to navigate an organization through change. It requires the power of the community. Social sciences like social theory, flow, chaos theory, and Adlerian psychology reveal key understandings to ensure impactful co-existing in large communities, especially those who require intentional social change. And if there is one thing you can count on in Design, it is change.