Now published: The Design Conductors by Rachel Posman and John Calhoun!

This content is for Rosenfeld members only.
Do you have a Rosenfeld free membership? Please login.
Already logged in? That means this content requires a Gold membership; try it for free here!

Back to All Sessions

Dark Metrics: Illuminating the Negative Impact of Digital Health Design

Traditional design metrics and KPIs are often geared towards measuring product success. Dark metrics challenge this paradigm by proactively measuring the unintended yet harmful psychological, social, and physical effects of our technologies. The examples within digital health are plentiful. From accelerating burnout among clinicians to widening racial disparities in quality of care, we can only reach the height of our most courageous solutions when we expose our deepest failures.