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Interviewing Users

How to Uncover Compelling Insights 

Published: May 2, 2013 Paperback: 176 pages, ISBN 1-933820-11-X Digital: ISBN 1-933820-81-0

by Steve Portigal

Interviewing Users

Portigal's common-sense guide to interviewing is an excellent primer on methods and techniques. The sidebars, case studies, photos, and illustrations bring the information to life."

—Brenda Laurel, PhD, designer, researcher

Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people.

Interviewing Users will explain how to succeed with interviewing, including:

  • Embracing how other people see the world
  • Building rapport to create engaging and exciting interactions
  • Listening in order to build rapport.

With this book, Steve Portigal uses stories and examples from his 15 years of experience to show how interviewing can be incorporated into the design process, helping you learn the best and right information to inform and inspire your design.

“Interviewing Users” Blog

From All This ChittahChattah » User Research Interviewing

Lindsay’s War Story: Sexism in the City

Part 57 of 57 in the series War Stories Lindsay Moore is an independent design research and strategy consultant from Colorado. We were in New York City, on day four of a three-week fieldwork trip. We had had some bumpy interviews the first few days, including a participant who clammed up because her husband was […]

Interviewing Users: Link Roundup

Interviewing Users is now available. Get your copy here! Hi! If you’ve read the book and found it beneficial, it would mean a lot if you would contribute a brief review on Amazon here. It’s been eleven months Interviewing Users came out! Below is a roundup of links to various bits connected with the book. […]

Steve teaching “Well We’ve Done All This Research, Now What?” at EuroIA

Steve will be teaching Well We’ve Done All This Research, Now What? at EuroIA in Brussels, September 25-27.

Steve a guest on Mariposa Leadership’s “Wise Talk”

Steve will be the guest on Mariposa Leadership’s Wise Talk (The Art of Interviewing Users) on April 17.

Steve speaking at uxWaterloo

Steve will be presenting Building the muscles of innovators at uxWaterloo on April 17.