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Interviewing Users

How to Uncover Compelling Insights 

Published: May 2, 2013 Paperback: 176 pages, ISBN 1-933820-11-X Digital: ISBN 1-933820-81-0

by Steve Portigal

Interviewing Users

Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive."

—Allan Chochinov, Editor in Chief, Core77

Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people.

Interviewing Users will explain how to succeed with interviewing, including:

  • Embracing how other people see the world
  • Building rapport to create engaging and exciting interactions
  • Listening in order to build rapport.

With this book, Steve Portigal uses stories and examples from his 15 years of experience to show how interviewing can be incorporated into the design process, helping you learn the best and right information to inform and inspire your design.

“Interviewing Users” Blog

From All This ChittahChattah » User Research Interviewing

Steve on Tuesday #TechHour

I was on Kitchener’s 570 News technology radio program yesterday, invited by the great folks from Fluxible to speak very briefly about user research. I’m on about 15 minutes in. It starts with a rousing discussion of UX’s role, where companies are doing some unpleasant things in the name of “improving the user experience.” To […]

Vote for my SXSW War Stories talk

I’ve taking the story of the War Stories on the road lately. I spoke at CHIFOO in June and will be talking at UX Australia in few weeks. I’ve proposed a similar talk for SXSW 2015. Part of their selection process involves commenting and voting from the public. Please comment on and vote for my […]

Contextual research from a bygone era

While listening to This American Life I learned about Roger Barker, a psych professor who turned the small Kansas town of Oskaloosa into a laboratory in the late 1940s. Barker was one of the most extraordinary — and least known — figures in the history of psychology. Shortly after he became chair of the KU […]

David’s War Story: Let it Bleed

Part 68 of 68 in the series War Stories David Hoard is an interaction designer and here he shares his second story. Years ago we were re-designing a device to cool a patient’s blood during open heart surgery. This protects the body during the procedure. The client arranged for us to witness a heart operation, […]

Ari’s War Story: Chicken Run

Part 67 of 68 in the series War Stories Ari Nave is Principal at The King’s Indian. My very first field research was in the north of Ghana along the Volta River north of Keta Krachi, trying to unpack the usage rights and other factors that enable the sustainable use of a common pool resource […]