Resources

Presentations

• Interviewing Users (O’Reilly 2013) (webinar recording)
• Interviewing Users (IxDA Los Angeles/LA UX Meetup 2013) (slides, video, alternate video, tweetstream)
• We’ve Done All This Research, Now What (Mozilla UX 2012) (video)
• Discover and Act on Insights about People (Lift 2011) (slides and video)
• Culture, User Research & Design (Unfinished Business 2011) (slides and audio)
• Best Practices for Interviewing Users (SXSW 2011) (slides and audio)
• Skill Building for Design Innovators (CHIFOO 2010) – (slides and audio)
• Ethnography as a Cultural Practice (PARC Forum 2010) (video)
• Design and Research: Ships in the Night? (User Research Friday 2008) (slides; video)
• Cross-Cultural Research (UX Week 2006) – (slides here, audio here)

Templates and Samples

• Sample Screener (PDF)
• Interviewing Guide  (PDF) – The interview guide from my Reading Ahead project
• Fieldwork scheduling – Use this Google Doc to manage the schedule, participation, and other details
• A Guide to Participating in Fieldwork (PDF) – The handout we give to clients before we head out into the field together
• Debriefing Worksheet 1  and Debriefing Worksheet 2 (PDF) – two different examples of worksheets to be used right after the interview in order to capture some of the key initial takeaways
• Topline Summary (PDF) – an example of a topline summary from the Reading Ahead project.
• Research Deliverable – Slides and audio from Reading Ahead project deliverable

Articles

• Organizational Empathy, from Top to Bottom (Appliance Magazine)
• The Cultures of Design – article about how organizations approach making design decisions (Design Management Institute)
• Take It from Consumers: Simpler Is Better (PDF here) – article about ease of use (Photo Reporter)
• The Power of Bad Ideas – Core77
• Homer Simpson’s Duff Beer: Barley, Hops, and Cultural Stories? – Core77
• Lunapads or: How I Learned to Stop Worrying and Love the Discomfort – Core77

Interviews

• UX Matters
• UIE Book Corner (audio)
• 33 voices (audio) [summary slidedeck]
• UX Booth part 1, part 2
• Business 901 (audio)
• Huffington Post
• Ethnography Matters (and in Spanish)
• Interview with Denise Lee Yohn (audio)
• Interview about user research with Gerry Gaffney on the User Experience podcast
• Steve speaks with Jared Spool about “Immersive Field Research”
• UIE podcast – You’ve Done All This Research… Now What?
• Interview with Ed Cotton at Influx Insights about design inspiration and design strategy
• Interview with Luke Wroblewski – part 1, part 2
• SpoolCast: Steve Portigal’s Deep Dive Interviewing Tips Revisited
• Interviewed for a Lunar Design podcast about the balance between speed, creativity and innovation in the design process.

Columns from Interactions

• Persona Non Grata
• Everybody’s Talkin’ At Me
• The Journey Is The Reward
• Hold Your Horses
• Living In The Overlap
• Some Different Approaches to Making Stuff
• Poets, Priests, and Politicians
• Interacting with Advertising
• Ships in the Night (Part I): Design Without Research?
• Ships in the Night (Part II): Research Without Design?
• We Are Living in a Sci-Fi World
• On Authenticity
• The Hard Work Lies Ahead (If You Want It)
• What to Expect When You’re Not Expecting It
• Elevator Pitch
• Kilroy Was Here
• Never Eat Anything Raw
• Content, the Once and Future King