Ever wonder how some people can stay calm during a heated conversation? Are you curious to know how they can redirect the energy and actually achieve a productive outcome? Conflict is an inevitable part of the human experience, and the world is certainly full of it these days – and although it’s critical to creative problem solving, conflict often stands in the way of making positive change a reality. In this lightning-fast lesson we’ll bust 3 myths about conflict, reveal their corresponding truths, and learn 3 specific ways to turn down the heat in a tense situation.