If you design digital products, you’re already influencing the security user experience—even if you don’t realize it. Your design choices impact how users handle security and privacy decisions.

We live in an ecosystem where everything increasingly relies on the security of systems: from hospitals, to our water supply, to cars and robots. So the stakes are high: disruptions to these systems mean people can get hurt. Further, technology like AI agents—services that will know nearly everything about us and will take actions on our behalf—mean security and privacy are more important than ever.

As a UX designer, you understand your product better than your users ever will. This gives you the power to protect users by developing safer systems.

By the end of this talk, you’ll learn how to:

• Apply human-centered design principles to security: human-centered security.
• Identify key areas where security impacts users most.
• Understand the dynamics of the security ecosystem.
• Collaborate with your security UX allies.
• Ask better questions to balance security and usability.

You’ll leave with a human-centered security framework that you and your team can use immediately. Start asking the right questions to improve security outcomes and keep people and systems safer.