Picture this: You spend weeks writing up your UX Playbook. Your Playbook covers every design and research method your team might use, when to use it, and how. It’s PERFECT. And… no one reads it.

I’ve been there! I’ve led or contributed to 4 Playbooks, 2 toolkits and uncountable miscellaneous “how to” docs in my 8 years as a UX Designer and Operations Manager. In this talk, we’ll cover how to: avoid common pitfalls in documentation, discover what your team needs most, apply a design process to your documentation efforts and deliver incremental value through documentation your team will actually use.