Enterprises are increasingly complex. Workers are faced with more information, more tools, more demands, and research needs to keep up. The field of Systems Thinking can help researchers uncover the models behind this complexity. This talk covers practical techniques for illuminating how models are interconnected, where feedback loops exist, and how we might transform these complex systems to drive innovation. It highlights how we can understand these systems without losing sight of the workers themselves… their ideas, concerns, motivations, and needs. Marrying systems clarity with this human perspective is critical, and is something researchers are uniquely positioned to do.