Tim Gilligan is a champion of operations as a way to fully unleash design’s expansive value within organizations. He can be found serving as Chief of Staff for Commercial and Small Business Design at Capital One. After sojourns in large scale immersive theater, UX strategy and consulting, recruiting, product management and design culture building; he found his home at the intersection of business needs and crafting foundations for teams to find personal and professional fulfillment. He is based in Brooklyn, NY.