As UX professional, Susie listens to and observes people using products and services-but not in a creepy way. Then, Susie works with design and product teams to make those experiences better. Something she’s been doing for more than 25 years. Susie earned a Masters in Language and Rhetoric from Waterloo and became a Certified Usability Analyst through Human Factors International. Susie dedicates her working hours to improving the user experience of software, hardware, websites and mobile devices. With proven success in delivering customer research, user-centered design, professional writing and technical training, Susie believes a cross-discipline team armed with customer insights makes every product and service more valuable. When not advocating for better user experiences, Susie and her high-school sweetheart are busy raising one often well-behaved daughter and one less well-behaved dog. Susie will most certainly quote poetry and Red Sox baseball statistics at opportune moments.