Lily is an Operations Team Lead on the User Interviews operations team. Before joining User Interviews, she managed research operations for a UX research agency where participant recruitment and data collection were constantly at play. This experience has built a deep understanding of the importance participant recruitment has on the flow of research operations and success for researchers. Lily enjoys collaborating with clients of User Interviews and seeks to add value to UX research by delivering success through creative project coordination, participant recruitment, and research operations.