Landon Barnes is a Principal Strategy Consultant with UserTesting. He has over a decade of experience consulting the world’s largest brands on Customer Experience strategy and measurement. His primary goal is to help brands build exceptional experiences that lead to loyalty and revenue.

Prior to UserTesting, Landon was a Senior Analyst at Forrester Research where he consulted companies on CX and EX strategies related to the six pillars of customer experience while also implementing robust measurement frameworks to aid companies in proving the ROI of CX and EX.