Kevin Hoffman currently serves as a Digital Services Expert at the United States Digital Service. Previously, he was the head of design operations for the Department of Veterans Affairs Office of the CTO, managing VA.gov and the leading the Veteran account experience, which helps millions of Veterans of the US Armed Forces get the benefits they’ve earned. Kevin has also been Vice President of Design at Capital One, and the founder of a design consultancy, Seven Heads Design. He is the author of the Rosenfeld Media book Meeting Design for Makers, Managers and Everyone, and regularly teaches workshops and speaks to teams about improving meetings in their work.