Jessica Zéroual-Kara is a Research & Human-Centered Design Advisor in the Office of the Chief Human Resource Officer’s Research & Experimentation Team at the Treasury Board Secretariat. Previously, Jessica was a Research Advisor in the Innovation Lab at Employment and Social Development Canada and the department’s Innovation Fund Advisor. She has experience working directly with Canadians, organizations and public servants to generate insights and meaningful solutions. Jessica’s approach is to create safe spaces for all by applying a trauma-informed approach. She approaches challenge spaces using approaches that puts people first, amplifying the voices of users every step of the way.