Ellie has empowered hundreds of companies as an architect of change, dissecting growth bottlenecks, tackling operational roadblocks, crafting pivots, and igniting collective action for exceptional outcomes. Driven by “results over excuses,” she’s helped startups, mid-size companies, and Fortune 500s enhance the customer journey (pre-sales to post-sales) and build employee experiences that create true champions.

This passion continues at Insight Partners, where Ellie collaborates with early and high-growth SaaS companies to unlock their full potential and drive market success. Building on my background as an operator, she leverages her expertise in crafting exceptional experiences and translating customer insights into actionable strategies.

As a distinguished leader, speaker, author, and executive for high-tech companies, she’s demonstrated a passion for delivering exceptional customer experiences. She excels at leading from the intersection of customer service and SaaS commercialization, developing metrics-driven go-to-market strategies for market-disruptive solutions.

As a trusted partner, Ellie is known for her ability to drill into sophisticated business complexities, see patterns in seemingly disparate data points, connect the dots, and arrive at logical conclusions supporting novel ideas that deliver optimal ROI.

The breadth and scale of her experience is unique, with global exposure and leadership during key transitionary phases – pre-IPO to post-IPO, mergers and acquisitions, and international expansion. She’s also played a critical role in turning around underperformance and building innovative engagement & enablement programs that have become company standards.