Over the past 10 years, there has been an a ground swell of knowledge systems. Knowledge systems stand on the shoulders of information systems…not only delivering information, but delivering that information in the context of the user’s needs. The user experience for these systems has not kept pace with the rapid proliferation of technologies that support knowledge systems (artificial intelligence, machine learning, knowledge graphs).

Let’s take a survey of these the technology and landscape of knowledge systems, and discover strategies and best practices for implementing knowledge systems. You will:

• Gain an understanding of the different type and purposes of knowledge systems, and their characteristic advantages and disadvantages
• Discover the needs of users
• Methods to implement UX strategies for knowledge systems