Frances Yllana is a branding, experience and community strategist, designer, teacher, speaker and consultant for businesses and non-profits. Since 2001, she has practiced and led a wide range of projects and teams including brand identity, art direction, social campaigns, video, animation and user experience — as well as employee experience and design operations.

She is the first Design Ops Lead at Coforma, Secretary of the AIGA National Board of Directors, former host of AIGA’s DesignOps Ed webinar series, AIGA Community Advocate for Design Management, and also a Learning Labs professor for DesignOps Assembly.