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Videoconference: Learning Velocity—The Insights Speedometer

Session Details

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Thursday, September 16, 2021, 4-5pm ET

Measuring the success of research efforts is a critical capability in maturing our discipline and increasing our influence. The next Advancing Research call will be an opportunity to hear about “learning velocity,” how it’s being applied at Fidelity Investments, and what that could mean for you. Fidelity’s Jen Cardello, head of UX Research & Insights, and Jen Otto, head of Research Operations, will share how learning velocity has become a significant outcome that drives both ResearchOps initiatives (e.g., democratization) and the way they conduct and measure the effectiveness of research at Fidelity. Jen and Jen will outline what learning velocity is and how it fits into Fidelity’s outcomes-based approach to research strategy. Join us Thursday, September 16th, 4-5pm ET, and bring your questions about how to improve the speed at which your organization learns.

About our speakers:

Jen Cardello has spent over 20 years helping organizations optimize human-centered design to deliver customer value and gain business advantage. She currently leads Fidelity’s User Experience Research & Insights team. Her expertise is in scaling design and research capability across agile organizations through democratization and the creation of design measurement, systems, and frameworks.

Jennifer Otto is a UX Research Operations leader at Fidelity Investments where she’s focused on creating inclusive, best-in-class experiences for both researchers and participants.  She loves solving unmet needs by developing systems, creating efficiencies, and evolving with change.  Jen graduated with degrees in both Psychology and Information Architecture, and has spent over 20 years in project management, business analysis, and UX in both Financial and Insurance industries.  When she’s not evolving the user experience at work, she’s evolving it at home by organizing closets and labeling all the things.