Advancing Research Community

Connecting people interested in innovations in user and customer research

About our communities

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  • Access to our monthly videoconferences
  • Access to monthly videoconference recordings

More coming soon:

  • A semi-monthly newsletter with industry news, articles, and other relevant content
  • If we build a conference around this community, first dibs on discounted tickets

Upcoming Videoconferences

Thursday, September 19 at 11am ET: The results of our "Researching the Researchers" survey

We’ll be discussing the results of our recent “Researching the Researchers” survey, which received over 700 responses. Thank you to everyone who took the time to contribute–we hope you’ll join us to review the outcome.

Videoconferences (and past recordings) are available for free to all Advancing Research Community members. Join here for invitations.

User Research Books

Interviewing Users by Steve Portigal

The User's Journey by Donna Lichaw

News and Updates

Rosenfeld Review Podcast

A bird’s eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.

Join our other Communities

Enterprise Experience

Connecting people with a stake in developing successful enterprise experiences

Read More

DesignOps Community

Connecting people interested in Design and Research Operations

Read More

Community Curators

Kate Towsey

Research Operations Manager at Atlassian
Kate Towsey has been a consultant specialist in ResearchOps for more than half a decade. The instigator of the ResearchOps Community and the #WhatisResearchOps initiative, she’s been instrumental in amplifying and shaping the conversation around this emerging practice. Originally a content strategist, she’s known as the researcher of user researchers and has designed and delivered labs, participant recruitment services, research panels, media archives and research communications for large organizations. Kate now walks the talk as Atlassian’s Research Operations Manager in Sydney, Australia, where she’s building out a team and delivering a seamless ecosystem to support people who do research.
What Kate recommends

Louis Rosenfeld

Rosenfeld Media Founder and publisher
Like many user experience folk, Lou started somewhere (library science), made his way somewhere else (information architecture), and has ended up in an entirely different place (publishing). Lou spent most of his career in information architecture consulting, first as founder of Argus Associates and later as an independent consultant. He co-founded the Information Architecture Institute and the IA Summit.
What Louis recommends