Unmet expectations at work can significantly impact team morale and performance. However, addressing these issues without causing defensiveness or tension is a delicate challenge. In this session, Joshua Graves, author of We Need To Talk: A Survival Guide for Tough Conversations, will help you shift the focus from blame to problem-solving, equipping you with practical strategies to uncover root causes, frame constructive conversations, and set clear expectations without damaging relationships. Through real-world examples and actionable takeaways, you’ll learn how to avoid common pitfalls and drive accountability while maintaining a productive working environment. Join us for a structured and insightful presentation that will help you navigate tough conversations with confidence and turn challenges into opportunities for team growth.