Milan is a highly experienced quantitative UX research practitioner who has played a pivotal role in developing PayPal’s UX metrics framework, significantly enhancing the team’s capabilities in quantitative research, UX measurement, and customer experience management. His career spans both market and UX research, where he has made notable contributions to the advancement of in-product measurement solutions and the evolution of research methodologies. Milan’s work has left a lasting impact on both startups and established firms, including E*TRADE, demonstrating a steadfast commitment to improving user experiences with data-driven insights.