Marjorie Stainback is a Senior User Researcher for Fidelity Investments, a prominent brokerage firm. Working in research operations, Marjorie is passionate about the onboarding experience and empowering designers to conduct evaluative research as part of the design process. Her enthusiasm stems from a decade of experience as an educator, which she draws upon while creating ops solutions. She frequently asks, “how can we make this more efficient?” as she seeks ways to make a process smoother and more streamlined.