Now published: The Design Conductors by Rachel Posman and John Calhoun!

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How to Identify and Increase your “Experience Quotient”

Even in enterprises with mature design practices, true design execution requires UX leaders to speak and understand the language of business—finance and strategy—and to communicate the impact that superior experiences have on overall business strategy.

This talk will demonstrate how models and concepts used by leading management consulting firms help enterprises develop successful design-driven strategies that increase customer value and adoption.