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Design For Care

Innovating Healthcare Experience 

Published: May 21, 2013 Paperback: 376 pages, ISBN 1-933820-23-3 Digital: ISBN 1-933820-13-6

by Peter Jones

Design for Care

This game-changing book helps unlock one of the most complex and intractable issues of our time. In a clear and insightful text, Peter Jones uses evocative human stories to illustrate where—and why—the systems of healthcare need to be fixed. If modern healthcare is a disaster zone, Design for Care is the rescue service we've been waiting for."

—John Thackara, author of In the Bubble

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

In Design for Care, Peter Jones will:

  • Present a current presentation of compelling healthcare design and information issues, integrated by representative case studies, to help designers, managers, students and teachers better understand the field
  • Educate and stimulate this audience to innovate and design better services from a total systems perspective in current healthcare practice
  • Help this audience understand the complexities, emerging opportunities, and uncertainties as indicated from the collective experience of leading edge design and research thinkers

“Design for Care” Blog

From Design Dialogues

A delicate dance of access & agency: Designing for power balance

Power is perhaps the one remaining unsolved issue areas in the shared domains of design, systems, OD, and progressive management.  Healthcare, like other public and social sector institutions (education, social welfare, government) is organized by what Jane Jacobs in Systems of Survival calls Guardian systems, the moral syndrome of ruling.  As in government, the values . . . → Read More: A delicate dance of access & agency: Designing for power balance

What is a “Problem,” Really? The Wickedness of Problem Systems

Adapted from a new article:  Jones, P.H. (2014). Systemic design principles for complex social systems. In G. Metcalf (ed.), Social Systems and Design, Volume 1 of the Translational Systems Science Series, pp 91-128. Springer Japan.

“Problems,” as we naively designate them, are essentially social agreements to name a salient concern shared within a culture. We . . . → Read More: What is a “Problem,” Really? The Wickedness of Problem Systems

Relating Systems Thinking to Design 3 – Call for Contributions

The 3rd annual symposium is organized  the Systemic Design Research Network and hosted by the Institute of Design, Oslo School of Architecture and Design (AHO)

The emerging renaissance of systems thinking in design responds to the increasing complexity in all challenges faced by designers, strategists, and transdisciplinary innovators. We are facing deeply entangled problematics in . . . → Read More: Relating Systems Thinking to Design 3 – Call for Contributions

The Healthcare Innovator’s Challenge

Adapted from Design for Care (page 253 )

The innovator’s challenge in healthcare is not a technological fix – it is more to understand and preserve core values of human care while changing practices for durable social and economic benefit. Although economic value is often a pivotal driver of innovation adoption, cost management is not . . . → Read More: The Healthcare Innovator’s Challenge

Managing Healthcare Innovation as a Design Process

Based on a talk for the Southern Ohio branch of the Project Management Institute (Healthcare group). Many thanks to PMI for their sponsorship.

Healthcare innovation has been led by technology providers, almost entirely, over the period we consider relevant to “innovation” (1970′s – current). Innovation has been a supply-side approach, led by information technology (EMRs . . . → Read More: Managing Healthcare Innovation as a Design Process