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Design For Care

Innovating Healthcare Experience 

Published: May 21, 2013 Paperback: 376 pages, ISBN 1-933820-23-3 Digital: ISBN 1-933820-13-6

by Peter Jones

Design for Care

Healthcare delivery and experience innovation is the new core competency of organizations that will survive the current healthcare transformation. Design for Care is an outstanding addition to current best practice in the field."

—Sam Basta, MD, MMM, FACP, CPE, Founder of Healthcare Innovation by Design

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

In Design for Care, Peter Jones will:

  • Present a current presentation of compelling healthcare design and information issues, integrated by representative case studies, to help designers, managers, students and teachers better understand the field
  • Educate and stimulate this audience to innovate and design better services from a total systems perspective in current healthcare practice
  • Help this audience understand the complexities, emerging opportunities, and uncertainties as indicated from the collective experience of leading edge design and research thinkers

“Design for Care” Blog

From Design Dialogues

Caring for the Future: The Systemic Design of Flourishing Enterprises

Presented at OCADU Research Rendezvous, Nov 17, 2014


Human commerce utilizes the most significant share of natural resources and produces the largest aggregate impact on the earth’s environment. As a consequence of modern employment and work cultures, commerce, corporations as opposed to governments, also construct much of the social contract and social organizational forms . . . → Read More: Caring for the Future: The Systemic Design of Flourishing Enterprises

What Counts as Evidence in Healthcare Service Design?

Evidence-Based Service Design

From Chapter5, Design for Care

Inpatients spend most of their time during hospital treatment and recovery in a bed, often in a shared room. It might be obvious to anyone who has even visited a hospital room that the experience of resting and waiting in this sterile, artificial environment could be greatly . . . → Read More: What Counts as Evidence in Healthcare Service Design?

Edge Practices: How Do You Measure Value?

Every design discipline (even industrial design) has had to develop its best rationale for the question “why should we keep/hire/use you guys?” If they keep asking, “what is it you do again?” you may have more work to do more on strategic communication.

Emerging practices will always be considered marginal at first, within an organization. . . . → Read More: Edge Practices: How Do You Measure Value?

MISC Magazine Interview

Interview with Dr. Peter Jones

Thanks to Dustin Johnston-Jewell, Strategic Foresighter at Idea Couture and SFI MDes grad student, for the terrific interview and publication in IC’s MISC magazine.

While MISC is Idea Couture’s own curated and published magazine, it has very high design values and a good range of authors, from within the fast-growing . . . → Read More: MISC Magazine Interview

Systemic Design Research Network

(Posted this month on the Strategic Innovation Lab site). We are rolling out the Systemic Design Research Network, a cooperative educational group founded in 2011 whose aims are:

To advance the practice of systemic design as an integrated discipline of systems thinking and systems-oriented design To convene an annual international symposium, Relating Systems Thinking . . . → Read More: Systemic Design Research Network