Skip to Navigation | Skip to Content

Design For Care

Innovating Healthcare Experience 

Published: May 21, 2013 Paperback: 376 pages, ISBN 1-933820-23-3 Digital: ISBN 1-933820-13-6

by Peter Jones

Design for Care

This game-changing book helps unlock one of the most complex and intractable issues of our time. In a clear and insightful text, Peter Jones uses evocative human stories to illustrate where—and why—the systems of healthcare need to be fixed. If modern healthcare is a disaster zone, Design for Care is the rescue service we've been waiting for."

—John Thackara, author of In the Bubble

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

In Design for Care, Peter Jones will:

  • Present a current presentation of compelling healthcare design and information issues, integrated by representative case studies, to help designers, managers, students and teachers better understand the field
  • Educate and stimulate this audience to innovate and design better services from a total systems perspective in current healthcare practice
  • Help this audience understand the complexities, emerging opportunities, and uncertainties as indicated from the collective experience of leading edge design and research thinkers

“Design for Care” Blog

From Design Dialogues

Appetite for Disruption

The goal of a startup is no longer just user engagement or viability. A “preference for disruption” is celebrated, without reservation, whether a small or big business. (Only recently were reservations even fussed over – Jill Lepore’s critique of Disruption culture was published the week after this conference talk, June 23.)  She states (without critical . . . → Read More: Appetite for Disruption

Reproduction of Disruption

How Innovation Regimes Reproduce Culture

Media Ecology Association, Toronto, June 20, 2014

“We shape our tools and thereafter our tools shape us”  John Culkin, SJ (Usually attributed to his friend, Marshall McLuhan)

Technogenic cultures (such as ours) are evident when technological economies become tightly-coupled with their cultures and our desiderata become captured and entranced by . . . → Read More: Reproduction of Disruption

Design Thinking’s Convergence Diversion

(Updated from 2010)

We now tend to think of design thinking as embracing all that represents “new design.”  Yet there remains more value in some of the original views of design thinking from decades ago than in most of what’s presented today. Design thinking is often treated as a process for moving an idea from . . . → Read More: Design Thinking’s Convergence Diversion

Roger Martin on Strategy by Discovery

Roger Martin’s current post on the HBR Blog offers a brief discussion on the profound concept and method of interactive strategy. Help Leaders Be Less Useless at Strategy suggests managers (and those of us aiding them) adopt a early review of framing, strategic challenges, and priorities and options. Consistent with “Decision Design,” Roger shows how . . . → Read More: Roger Martin on Strategy by Discovery

Co-designing for power balance in social systems

Power remains a hugely unresolved issue in strategic design, “systems change,” OD, and progressive management.

Healthcare, like other public and social sector institutions (education, social welfare, government) is organized by what Jane Jacobs in Systems of Survival calls Guardian systems, the moral syndrome of ruling.  As in government, the values of authority, prowess, rank, restraints . . . → Read More: Co-designing for power balance in social systems