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Design for Care

design for care spot image

Innovating Healthcare Experience

By Peter Jones

Published: May 2013
Paperback: 376 pages
Paperback ISBN: 978-1933820-23-1
Ebook ISBN: 978-1933820-13-2

Healthcare is constantly evolving, with ever increasing complexity and costs presenting huge challenges for policy making, decision making, and system design. Design for Care presents a sweeping overview of the design issues facing healthcare and shows how designers can work with practice professionals, patients, caregivers, and other stakeholders to make a positive difference. Case studies, design methods, and leading-edge research illuminate emerging opportunities and provide inspiration for designing better services.

Healthcare is constantly evolving, with ever increasing complexity and costs presenting huge challenges for policy making, decision making, and system design. Design for Care presents a sweeping overview of the design issues facing healthcare and shows how designers can work with practice professionals, patients, caregivers, and other stakeholders to make a positive difference. Case studies, design methods, and leading-edge research illuminate emerging opportunities and provide inspiration for designing better services.

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Table of Contents

Chapter 1: Design as Caregiving
Chapter 2: Co-creating Care
Chapter 3: Seeking Health
Chapter 4: Design for Patient Agency
Chapter 5: Patient-Centered Service Design
Chapter 6: Design at the Point of Care
Chapter 7: Designing Healthy Information Technology
Chapter 8: Systemic Design for Healthcare Innovation
Chapter 9: Designing Healthcare Futures

FAQ

These common questions about design and healthcare and their short answers are taken from Peter Jones’s book Design for Care: Innovating Healthcare Experience. You can find longer answers to each in your copy of the book, either printed or digital version.

  1. Who are the stakeholders for this book?
    The book is written to ultimately help health seekers—the patients and people who seek information, health services, and care from today’s fragmented healthcare systems. We all rely on healthcare at some point, for ourselves and those we care for; therefore, everyone can be a stakeholder.”We” are the user experience and service designers in healthcare, care providers improving healthcare service, and product and project managers in health industries. We are the ones who will ultimately employ design in healthcare transformation. Other stakeholders include design and medical educators, management of hospitals and companies providing healthcare applications, and policy makers.

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