Panel: Excellence in Impact
What is “impact” in the context of research? Should we strive for influencing product decisions or shifting organizational thinking? Is it measurable or qualitative? And what does it take to achieve it? Join our expert panel as they share their unique perspectives on defining and achieving research impact, offering illuminating examples from their own experiences. Don’t miss this lively, thoughtful discussion that transcends traditional metrics and explores the profound ways in which research can make a lasting difference.
Research Repositories Reconsidered (Videoconference)
Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
Why do so many metrics include the word “Key”? How do those metrics differ, and how do teams and organizations decide which key metric is best for them? Join this DesignOps community discussion to compare different types of three letter acronym metrics such as KPI, KEI, and KSP (Key Performance Indicator, Key Experience Indicator, and Key Strategic Priorities). And let’s not forget OKR’s (Objectives and Key Results)!
We’ll Figure That Out in the Next Launch: Enterprise Tech’s Nobility Complex
(Originally titled “Making Uber More Efficient through Informed International Insights”)
Every design decision has the potential to include or exclude customers. Global Research emphasizes the contribution that understanding user diversity makes to informing these decisions, and thus to including as many people as possible. User diversity covers variation in capabilities, needs and aspirations. At Uber, the Global Scalable Research program is intended to influence product teams at HQ and around the world, to design and test in global regions: currently Mexico, India, Brazil. In this talk, I’ll discuss how we use Global Research to prioritize what product teams really need to build well and understand if their designs have relative ease of use that translates well to non-US users. Our Global Research priorities addresses some of the most challenging problems facing our global users today.
DesignOps Community Sensing Session (Videoconference)
Join us to explore the future of the DesignOps role, as well as the joys and challenges folks are facing in that role.
AI for Information Architects: Are the robots coming for our jobs?
Artificial Intelligence (AI) tools like large language models present opportunities — and risks — for people working with digital content. Can AI help with tedious tasks, like encoding and categorizing documents, or rewriting text snippets? Will AI be so good at these tasks that Information Architects (IAs) are no longer needed?
In this session, Jeff and Karen provide an overview of what “AI” means for IAs, explaining the differences between natural language processing, machine learning, and large language models. They also dig into a real-world example of using different systems to categorize web content from Reddit. IAs will come away from the session reassured that the robots pose no threat to their jobs.
Taming Design Complexity with UX Models
Enterprise UX is incredibly complex and nuanced. Robert Reimann is the Senior Manager, UX Design at athenahealth, and in his talk at EUX 2017 he discusses how to improve the enterprise software user experience.
Closing Comments
After a very full day of expanding our minds, we’ve reached the end – of the program, that is. We’ll take a moment to reflect and hear some closing words of wisdom from Christian.
Remaking the Making Company: Moving from Product to Experience
Communicating and Establishing DesignOps as a New Function
When introducing DesignOps as a new function to an organization, the first few months are critical as you set the stage for how the organization familiarizes itself with your new team.
In this session, Brennan will cover how DesignOps can partner with other functions, how to pick the right programs to tackle first, and how to measure a new team’s success. He will showcase tools that are useful to help establish your team’s newly formed brand within your organization.
