UX Metrics That Matter and The Future of our Design at Scale Conference: A Community Conversation (Videoconference)
At our September Enterprise Experience Community call, we host a double-header of topics — “UX metrics that matter” and “The future of our conference”. First, we have Jack Moffett, well-known design leader currently at Boeing, in a conversation about identifying and advocating for measurable user experience for enterprise apps and services.
[Case study] Journeying toward AI-assisted documentation in healthcare
Documentation technology is the foundation of modern healthcare delivery. Convoluted, redundant, and excessive documentation is a pervasive problem that causes inefficiency in all aspects of the industry.
At IncludedHealth, we are developing an AI-assisted documentation that summarizes and documents conversations between patients and their care providers. A care provider can push one button and have their entire patient encounter captured in a succinct and standardized format. Upon a pilot launch, the results were staggering. Within 6 months, we demonstrated a 64% reduction in time per encounter!
However, despite our promising results, there still remain challenges specific to the demands of the healthcare domain. As our team continues to develop solutions to meet these challenges, we gain even more clarity on what it takes to design a human-backed, AI-powered healthcare system.
Takeaways
From this session, you can expect to learn the following:
- Developing AI design in healthcare requires close collaboration between end users and your data science team
- Piloting GenAI solutions may be more effective than traditional prototyping
- Trading accuracy for efficiency is a barrier to adopting GenAI tools in healthcare
- GenAI design in healthcare requires establishing critical boundaries as well as a good understanding of cognitive processing
- Other factors to consider when designing AI solutions for service-based industries are understanding how training might be impacted, the importance of standardization vs. personalization of data output and the need for more autonomy and control elements due to consequences of unpredictable output errors
[Case study] Killing the blank page
This talk is a case presentation about using generative AI and graph languages to come up rapidly with complex enterprise designs. We are using a repository based enterprise architecture tool and EDGY, an open source visual language, to feed GPT4 with context-rich queries. The resulting maps and models are … wrong.
But they have proven to be inspiring or even triggering for conversations across a diverse stakeholder community, and shortcut our way to a set of correct and useful models that inform design decisions. Moreover they can highlight blind spots and interrelationships previously unknown and thereby enrich the design process with minimal effort.
Takeaways
- Recognising blank page moments in complex challenges
- How to embed context and an ad hoc Training in an LLM prompt
- How to make generate a web of coherent maps such as Journey, JTBD, Organization, Process Maps that cover a complete design related to a given challenge
- How to use these maps and how not to use them when co-creating with others
- When to keep tackling the blank page yourself instead
Expand—Rethinking Design for Public Challenges (Videoconference)
As the problems facing society are getting thornier by the day, how do we bring design up to speed? Design thinking, as we have come to know it, needs to be rethought and expanded to enable more radical, systemic and long-term solutions. Christian Bason, Ph.D., CEO of the Danish Design Center, shares insights from his new book, “Expand: Stretching the Future by Design”, co-authored with Jens Martin Skibsted, arguing that innovation is in dire need of — innovation.
Keeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not
Conventional in-depth interviews and observational research place a premium on what people say and the way they interact with a product or design as a means to understand user needs. However, the bias in Western thought that spoken language is a synonym for expression overshadows the essential role of non-verbal communication to convey meaning. In this talk, Dr. Dane DeSutter will show you that the physical components of our expression—gesture, body posture, gaze etc.—offer researchers a unique perspective on people, our social systems, and the ways we engage with our designed environments. This talk will broaden your awareness of the embodied mind and demonstrate the value of studying the body when untangling high value problems in design and beyond.
Harry Max on Managing Priorities
Harry Max is an executive coach, consultant, and hands-on product design and development leader. He’s also the author of the forthcoming Managing Priorities: How to Create Better Plans and Make Smarter Decisions.
For individuals, teams, and organizations, from managing things, people, places, rules, activities, and projects, Harry’s new book Managing Priorities gets to the heart of how we prioritize and make and implement decisions, whether one-off or events that happen on a regular basis.
Harry uses DEGAP, a design-thinking framework that he says he didn’t invent but discovered, to explain how successful organizations and leaders set, implement, and execute priorities. DEGAP closes the gap between a current state and a desired state:
D – decide
E – Engage (commit to the process)
G – gather (collect information and items to prioritize)
A – arrange (sort and create frameworks)
P – prioritize
Harry and Lou also discuss the importance of flexible thinking (a superpower of designers) when it comes to prioritization, communication, and implementation.
What you’ll learn from this episode:
– How Harry went from technical writer to designer to executive coach to SXSW speaker to author
– What DEGAP is, why it makes a difference when dealing with prioritization, and how Harry discovered it
– Why DEGAP is like a design-thinking framework
– The unique prioritization challenges designers face
– The unique gifts designers bring to addressing prioritization
Quick Reference Guide
[0:00:26] Introduction of Harry
[0:01:59] A discussion on prioritization
[0:04:27] Orders of prioritization
[0:07:39] Distinguishing priorities of the individual, team, and organization – DEGAP
[0:12:26] More about DEGAP at the individual and organizational levels
[0:15:39] Advancing Research 2024, March 25-27
[0:17:13] Review of Harry’s career path
[0:23:47] Unique prioritization challenges for designers
[0:26:25] Harry’s gift for the listeners
War Stories LIVE! Q&A-Discussion
User research war stories are stories about contextual user research and the inevitable mishaps that ensue. These stories are in turn bizarre, comic, tragic and generally astonishing. For a practice that is not always well-understood or trusted, there’s pressure for us to only speak to the successes, but examining the human messiness of this work can help develop our skills and our community. Steve Portigal will expand the always-growing collection of user research war stories by bringing three new stories to the Advancing Research stage.
Real Talk: Proving Value through a Scrappy Playbook
Most DesignOps practices, whether new or established, tackle a handful of common areas: hiring, workflows & process, culture & morale, among others. While you can find plenty of tools and best practices for these areas on- and offline, there are no one-size-fits-all solutions. Every company, team, toolset, and timeline is different, and the road to solutions is often, if not always, messy.
Based on my experiences co-building DesignOps and Design Management practices at Pandora and Capital One, this talk will pull back the curtain on common problems we’ve been asked to solve and the scrappy, yet effective ways we’ve delivered early solutions, value, and measurable outcomes.
The Rise of Meta-Design: A Starter Playbook (Videoconference)
Against increasing automation and instrumentation, community curator Uday Gajendar argues we will see the rise of what he calls meta-design, whose aspects are strategic, humanistic, and — dare we say — philosophic. It’s about designing the conditions for good design to thrive, for the long term, with a sense for continuity of value. So, how does someone operationalize behaviors and spiritualize values into an organization’s ethos? This talk offers complementary models to shape and own dialogues around meta-design with cross-functional peers, based upon Uday’s own leadership experiences. The first model is grounded on what Uday calls “vectors of influence” while the second model is focused on “scopes of craft.” This talk’s goal is to inspire and equip designers to lead what’s next for our profession, or at least the beginnings of it!
Exploding the Notebook: How to Unlock the Power of Linked Notes (2nd of 3 seminars) (Videoconference)
People have used paper notebooks as thinking tools for over a thousand years. As a result, many popular digital note-taking tools have adapted familiar metaphors and structures from paper notebooks. But digital notes can do much more than paper. This seminar by Duly Noted author Jorge Arango shows you how to unlock your cognitive potential using connected note-taking apps.
