Fireside Chat: How Design Addresses a World on Fire (Videoconference)
In this Civic Design Community call, we heard from Lesley-Ann Noel, PhD., and Jennifer Strickland, Senior Human Centered Design, Accessibility Engineer.
Jennifer and Lesley-Ann chatted about how they approach equitable design through language, frameworks, tools, methods — and self-care. The conversation will cover how Lesley-Ann created The Designer’s Critical Alphabet, and introduce the new book she contributed to,The Black Experience in Design: Identity, Expression, & Reflection.
A Cultural Approach: Research in the Context of Glocalisation
During this talk, the audience will be guided to reflect upon the common innovation approaches we have used in recent years, and be inspired to step into the future of the innovation landscape.
A cultural approach will be introduced that focuses on the importance of combining local and global cultural perspectives to give broader and deeper understandings of the breadth and depth of human experience.
Adopting such an approach supports the design of products and services that are accessible to real people from diverse backgrounds and cultures.
The Other L Word—Addressing Workplace Loneliness with Kat Vellos
Kat Vellos, author of Connected From Afar: A Guide for Staying Close When You’re Far Away and We Should Get Together: The Secret to Cultivating Better Friendships, is our opening speaker on day one of the DesignOps Summit this October 21-23, 2020.
Here, she discusses the issues of loneliness in the workplace, and how managers can support their teams—especially in the time of remote work and added stresses from a global pandemic. In addition to supporting employees’ humanity, a manager who keeps their staff happy enough to stay can have a major impact on a company’s bottom line—at the average national voluntary turnover rate of 25%, a company of 100 people with an average salary of $50,000 will spend between $625,000 and $2.5 million dollars on staff replacement costs in one year.
Practical Principles of Inclusive Research
Many of us are interested in executing research in a more inclusive way – but don’t know where to start. Drawing from real-life examples, we’ll cover how you can start doing more ethical and inclusive research.
Engaged: Designing for Behavior Change with author Amy Bucher
Amy Bucher is Chief Behavioral Officer at Lirio at Mad*Pow and author of our newest book, Engaged: Designing for Behavior Change. Amy has a PhD. in Psychology, so you’d be forgiven for assuming that she works in academia. Instead, she ended up at an agency where she focuses on healthcare and the many different motivational factors that are at play in the way people live their lives. In this episode, Amy and Lou Rosenfeld discuss the ethics of data collection, self-determination theory, fitness apps, her new book, and more.
Research is Only as Good as the Relationships You Build
Without relationships, qualitative research findings will be filed away and forgotten. By focusing on two core types of relationships, researchers can make their findings relevant and impactful. First, researchers must build trusting relationships with those they aim to learn from: clients of government programs, frontline workers, and community-based organization staff. And in order to do anything with the collected data, researchers must also build relationships with those who have the authority to actually improve the government programs and systems. In this session, speakers will share how they’ve realized the full potential of research through building authentic, trusting relationships to influence change.
Make your research synthesis speedy and more collaborative using a canvas
We got into UX research to make products work better for humans. However, the pace of product iteration has gotten so fast, our research resources have gotten so thin, that we are continuously being asked to be faster, while also bringing more pithy – more relevant findings. Product teams don’t have the time to hear long readouts. “How does this impact the decision I need to make this week?” they want to know.
The best way to ensure research insights are both timely and relevant is to make your research synthesis process collaborative. Using a canvas to co-synthesize with your team can be fun, speedy and incredibly impactful.
In this talk, Shipra Kayan from Miro gives an inside look at Miro’s research process. We follow an example that shows how the teams run a user testing session (moderate 5 tests, synthesize, reflect and make decisions) in just one and a half days during a design sprint. See hacks and tips for importing data, tagging, clustering, facilitating and presenting all from a single space.
Walk away with new ideas for how to synthesize collaboratively with your cross-functional teams to immediately impact design decisions.
What Role(s) Can Research Play in Responsible Design?
Netflix’s documentary “The Social Dilemma” shined a harsh spotlight on how design patterns and advertising targeting developed to encourage engagement and tailor content to users’ preferences have dangerous, far-reaching consequences. We will discuss:
- What role can researchers play in mitigating negative social and personal impacts during the design process?
- If we discover evidence that a design solution to a business goal negatively impacts customers’ lives, how might we help our design and product partners consider a different solution?
- What is the responsibility of researchers to determine how products we’ve already launched affect our customers’ lives?
Are My Research Findings Actually Meaningful?
You should not be doing research for the sake of doing research. Research takes time and needs to be well throughout. More importantly, you need to determine if your findings are actually meaningful to the organization. In this session we will look at the idea of statistical significance and meaningfulness when reporting research findings.
Expert Panel: The Principles of Research Repository Design
Lots of effort in research is lost after it’s published. The problem is not the value of the insights but that the findings are fragmented across wikis, research repositories, and random folders in the cloud.
Hear our expert panel share how they have designed research repositories that have succeeded at scale. Our all-star panelists will spend 30 minutes sharing their insights, followed by a Q&A session in Slack!
You’ll hear from:
- Matt Duigan, Product Manager at Microsoft
- Andrew Michael, Founder at Avrio Research Repository
- Dr. Emily DiLeo, Archivist and Repository Designer
