2-day virtual workshop
Offered three times in 2026; select your dates when registering:
Option 1: April 27-28, 2026, 8:00am-12:00pm PT
Option 2: June 22-23, 2026, 8:00am-12:00pm PT
Option 3: October 5-6, 2026, 8:00am-12:00pm PT
AI transformation isn’t a technical challenge, it’s a service design challenge. In this interactive workshop, NASA Digital Service alum Erika Flowers shows how service designers can lead their organizations through AI readiness: the process of aligning people, processes, and systems before technology enters the scene. You’ll learn how to coordinate across silos, facilitate cross-functional workshops, and navigate the politics and partnerships that shape adoption. Drawing from Erika’s AI-Readiness in a Box framework, participants will leave with a practical toolkit, facilitation materials, and the confidence to position service design as the engine of organizational AI transformation.
High-Level Agenda
Day 1 – Preparing and Positioning
- Welcome, introductions, and framing “readiness before adoption”
- Mapping your organization’s AI terrain and stakeholders
- Adapting the AI-Readiness in a Box framework to your context
- Building sponsorship, alignment, and internal momentum
Day 2 – Facilitation and Follow-Through
- How to facilitate each AI-Readiness workshop segment
- Practice labs and live feedback in breakout groups
- Synthesizing insights into actionable recommendations
- Communicating results and sustaining post-workshop impact
Format:
Two remote sessions (4 hours each) combining lectures, discussions, and group breakouts.
Takeaways:
A complete facilitation toolkit, readiness roadmap canvas, and actionable plan to lead AI-Readiness in your organization.
