Mastering Operational Models and Metrics for High-Performing Design Teams

2-day virtual workshop
September 30 & October 2, 2024, 8am-12pm PT

This two-day workshop provides a detailed exploration of how to enhance the performance of design teams. Participants will learn key frameworks to diagnose and build high-performing teams, understand the impact of different operational models on product organizations, and define the optimal model for their specific needs. The workshop also covers the taxonomy of metrics, the development of tailored metrics systems, and the integration of business and team metrics across the organization. Attendees will gain practical tools and actionable insights to improve team performance, foster cross-functional collaboration, and drive continuous improvement aligned with business objectives.

Takeaways

  • Diagnose and Enhance Team Performance: Utilize key frameworks to identify and improve design team performance.
  • Optimize Operational Models: Define and implement the best operational model tailored to your organization for increased efficiency and effectiveness.
  • Improve Cross-Functional Collaboration: Assess and enhance how operational models impact collaboration with other departments, promoting a more integrated and cooperative work environment.
  • Develop Tailored Metrics Systems: Create customized metrics systems that align with business objectives, providing actionable insights and driving continuous improvement.

Target Audience

  • Design Leaders: Those managing and optimizing design teams – design managers, Design directors, VP of design
  • Design / Technical Programme Managers, PMOs: interested in upskilling and learning more high-level strategic skills
  • Product Managers: Interested in the impact of design operations on product workflows

Agenda

Day 1

  • Frameworks for High-Performance Teams: Diagnose and build high-performing design teams.
  • Operational Models Impact: Understand the impact of design team operational models on product organizations.
  • Defining Optimal Models: Learn approaches to defining the best operational model for your organization.

Day 2

  • Metrics Taxonomy: Explore different types of metrics and their impact on products, business, and teams.
  • Customized Metrics Systems: Create context based metrics systems and understand why a one-size-fits-all dashboard doesn’t work.
  • Business. product, and Team Metrics: Understand and integrate business metrics and team metrics across the organization.