New book signing: “Service Design” by Polaine, Reason, & Løvlie

During her talk at this month’s IDEA Conference, Cindy Chastain referred to Rosenfeld Media’s efforts to develop an ecosystem from scratch. While that’s not quite right—we’ve tried to plug gaps within the existing UX ecosystem—we definitely appreciate the need to view people, content, and products and services as part of a holistic, interdependent ecosystem.

So it should be no surprise that we’ll be publishing Service Design: Designing useful, usable and desirable services. We’re convinced that individual products and services (and designers) succeed when whole systems succeed, and that Andy Polaine, Ben Reason, and Lavrans Løvlie are the right people to show designers how. Andy’s quite respected in the UX community for, among other good works, the Designer’s Review of Books. Ben and Lavrans help run live|work, the UK firm that’s done perhaps the most in evangelizing service design practices.

We can’t wait for them to deliver on this promise. And we hope you will help them along by engaging with the authors through discussions on the book-in-progress’s web site. You can also check out the book’s proposed table of contents and request to be notified when the book is available for sale (do so and you’ll not only be the first on your block to know, but you’ll also receive a nice discount for your trouble).