Opening Keynote: Process and Ambiguity with Amy Thibodeau, Director of User Experience, Shopify

Theme 1: Proving Value, Measuring Outcomes

Measuring What Matters with Kristin Wisnewski, VP, CIO Design, IBM

Real Talk: Proving Value through a Scrappy Playbook with Dianne Que, Sr. Design Program Manager, Pandora

Measuring the Designer Experience with Kim Fellman Cohen, Design Experience Lead, Pinterest

Group Activity: A Deep Dive Into Value and Outcomes with Kristin Skinner, Co-author, Org Design for Design Orgs and Kamdyn Moore, Senior Design Program Manager

A Design Ops Girl in a Dev Ops World with Indra Klavins, Director of Design Operations, Verizon

Distributed Design Operations Management with Jilanna Wilson, Director of Design and Research Operations, Zendesk

The Bigger Picture: A Panel Discussion with Lou Rosenfeld, Principal, Rosenfeld Media, Jose Coronado, Vice President of Global Design Operation, JPMorgan, Rachel Posman, Head of Design Operations, UberEats, Guneet Singh, Director of Customer Experience Programs, Docusign, Crystal C. Yan, Product Lead, New Initiatives, Remitly

Theme 2: Partnering Outside Design

Debunking the Myths of Cross-Disciplinary Collaboration with Alastair Simpson, Head of Design, Atlassian

DesignOps in Wonderland with Carla Casariego, Digital Experience Director & Head of Design Ops, Express Scripts and Sarah Spencer, Senior DesignOps Manager, Express Scripts

Lessons From the DesignOps Journey of the World’s Largest Travel Site with Eniola Oluwole, Chief Strategy Officer, Velir

Transforming Strategic Research Capacity through Democratization with Marjorie Stainback, Senior User Researcher, Fidelity Investments and Kelsey Kingman, Senior User Researcher, Fidelity Investments

“Prototype” vs “Prototype”—Breaking Down and Rebuilding Our Understanding of What We Do with Saara Kamppari-Miller, User Experience Design Leader, Intel

Theme 3: Change Management

Setting the Table for Dynamic Change with Jacqui Frey, Senior Director of Design Operations, Mailchimp and Alison Rand, Senior Director, Head of Design Operations at InVision

Design is Not the Frosting on the Scaled Agile Layer Cake with Erin Hauber, Director of Human-Centered Design Practice, USAA

Leading Through Change with Purvi Shah, Head of Global Strategic Design Operations, Visa

Learning Over Outcomes with Brenna Fallon, UX Program Manager, Google

Closing Keynote: Amplify. Not Optimize. with Dave Malouf, Design Consultant, Coach, Educator