Designing the Unseen: Enabling Institutions to Build Public Trust [Sponsored] with Ed Mullen, Technical Program Director, Nava Public Benefit Corporation

Opening Remarks with Lou Rosenfeld, Principal, Rosenfeld Media

Theme 1: The Decade Cycle: 10 Years Back, 10 Years Forward

The First Fifty Years of Civic Design with Sha Hwang, COO, Nava Public Benefit Corporation

Zero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late with Magdalena Zadara, Head of Product, DigitalService GmbH des Bundes

Agile + User Experience: How to navigate the Agile landscape as a UX Practitioner [Sponsored] with Chris Hodowanec, Director, Human Experience (HX) Practice, Softrams

Understanding the Strategy for Civic Design in a Complex City: Istanbul with Onur Kocan, Design Strategist, Studio Karun Inc., and Ayhan Ensici, Chair, Dept. of Industrial Design, Vice Dean at Kadir Has University, Director, MA in User Experience Design

D.E.A.R.R. Diaries (Discipline, Experience, Architecture, Reflection + Revolution) with Frances Yllana, Senior Manager, Design Operations, Coforma; Ann Buechner, Director, Content Design, Coforma; Jess Jones, Director, Product Design, Coforma; and Betsy Ramaccia, Director, Design Research, Coforma

Accessibility: An Opportunity to Innovate [Sponsored] with Sam Proulx, Accessibility Evangelist, Fable

That Quiet Little Voice: When Design and Ethics Collide with George Aye, Co-Founder and Director of Innovation, Greater Good Studio

Co-Designing New Power in Australia’s Public Sector with Natalia Radywyl, Head of Research and Capability, Today

Opening Remarks with Bria Alexander, Sr. Design Program Manager, Adobe

Theme Two—Power Structures: Shifting How and By Whom Design Gets DoneTheme 1: The Decade Cycle: 10 Years Back, 10 Years Forward

Power to Heal: Civic Design in the Aftermath of Tragedy with Kyria Stephens, Director of Inclusion & Community Initiatives, The Buffalo Niagara Medical Campus, and Marlon Kerner, Small Business Supporter, Entrepreneurs Forever

Research is Only as Good as the Relationships You Build with Deirdre Hirschtritt, Qualitative Research Manager, Code for America; Cesar Paredes, Qualitative Researcher, Code for America; and Marie Perrot, Senior User Researcher, Code for America

Becoming a Civic Designer: Making the Move from Private to Public Sector with Lou Rosenfeld, Principal, Rosenfeld Media; Lashanda Hodge, Managing Director of Customer Experience and Contact Center, GSA; Senongo Akpem, VP of Design & Research, Nava Public Benefit Corporation; and Chris Hodowanec Director, Human Experience (HX) Practice, Softrams

A Civic Designer’s Guide to Mindful Conflict Navigation with Sylvie Abookire, Civic Design Researcher, The Lab @ DC; Susan Abookire, Assistant Professor at Harvard Medical School and Executive Coach at QMED Resources LLC; and Caitlyn Nalder, Conflict Navigation Coach & Specialist, Caitlyn Nalder Consulting

Create a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts with Shawna Hein, VP of Design, Code for America (Former Ad Hoc), and Kevin Hoffman, Digital Services Expert, United States Digital Service

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World [Sponsored] with Sam Proulx, Accessibility Evangelist, Fable

Risk and Reward: How to Diversify the Field of Civic Innovators and Designers with Justin Entzminger, Innovation Practice Director, Bloomberg Center for Public Innovation at Johns Hopkins University; Terrance Smith, Bloomberg Public Innovation Fellow, Johns Hopkins University Bloomberg Center For Public Innovation; Tracy M. Colunga, Civic Engagement Director, Bloomberg Center for Public Innovation at Johns Hopkins University; and Mai-Ling Garcia, Digital Practice Director, Bloomberg Center for Public Innovation

Let’s Talk About Money with Chelsea Mauldin, Executive Director, Public Policy Lab

To Boldly Go: The New Frontiers of Accessibility [Sponsored] with Sam Proulx, Accessibility Evangelist, Fable

Opening Remarks with Bria Alexander, Sr. Design Program Manager, Adobe

Theme Three—Physical Environments: Interactions Beyond Screens

Inspire Progress with Artifacts from the Future with Sarah Gallimore, Director of Design and Innovation, The Ohio State University

Design, Consequences & Everyday Life with Ron Bronson, Design Leader & Strategist

Building Trust Through Equitable Research Practices [Sponsored] with Lisa Spitz, Senior Designer/ Researcher, Nava Public Benefit Corporation, and Nikki Brand, Designer/ Researcher, Nava Public Benefit Corporation

Building Bridges Across Organizational Silos with Kristin Taylor, Director of Product Design, MBTA Customer Technology

Incremental Steps to Drive Radical Innovation in Policy Design with Sarah Auslander, CX Expert, Payoneer

Why Ethics Can’t Save Tech [Sponsored] with Alexandra Schmidt, Author of Deliberate Intervention: Using Policy and Design to Blunt the Harms of New Technology

Insights Panel with Sarah Auslander, CX Expert, Payoneer; Betsy Ramaccia, Director, Design Research, Coforma; and Gordon Ross, Vice President and Partner, OXD

Designing for Liberation, Rehearsing Freedom with Amahra Spence, Co-founder, Creative Director, MAIA