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Managing Chaos

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Digital Governance by Design

By Lisa Welchman

Published: February 2015
Paperback: 248 pages
Paperback ISBN: 978-1933820-88-0
Ebook ISBN: 978-1933820-82-8

Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.

Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.

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Table of Contents

Chapter 1: The Basics of Digital Governance
Chapter 2: Your Digital Team: Where They Are and What They Do
Chapter 3: Digital Strategy: Aligning Expertise and Authority
Chapter 4: Staying on Track with Digital Policy
Chapter 5: Stopping the Infighting About Digital Standards
Chapter 6: Five Digital Governance Design Factors
Chapter 7: Getting it Done
Chapter 8: The Decision to Govern Well
Chapter 9: Multinational Business-to-Business Case Study
Chapter 10: Government Case Study
Chapter 11: Higher Education Case Study

FAQ

These common questions and their short answers are taken from Lisa Welchman’s book Managing Chaos: Digital Governance by Design . You can find longer answers to each in your copy of the book, either printed or digital version.

  1. What is digital governance in the first place?
    Digital governance is a discipline that focuses on establishing clear accountability for digital strategy, policy, and standards. A digital governance framework, when effectively designed and implemented, helps to streamline digital development and dampen debates around digital channel “ownership.”
    See Chapter 1, “The Basics of Digital Governance”

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