Enthusiasm for AI tools, especially large language models like ChatGPT, is everywhere, but what does it actually look like to deliver large-scale user-facing experiences using these tools in a production environment? Clearly they’re powerful, but what do they need to make them work reliably and at scale?

In this session, Sarah provides a perspective on some of the information architecture and user experience infrastructure organizations need to effectively leverage AI. She also shares three AI experiences currently live on Microsoft Learn:

• An interactive assistant that helps users post high-quality questions to a community forum
• A tool that dynamically creates learning plans based on goals the user shares
• A training assistant that clarifies, defines, and guides learners while they study

Through lessons learned from shipping these experiences over the last two years, UXers, IAs, and PMs will come away with a better sense of what they might need to make these hyped-up technologies work in real life.