Closing Keynote: Getting giants to dance – what can we learn from designing large and complex public infrastructure?
Airports are vital pieces of national infrastructure. They cost billions, and can take decades to design and deliver. We expect them to meet the day to day needs of millions of users, operate totally reliably, survive changing climate conditions, whilst providing a return on investment for their owners and operators. Stephen Pollard from Arup will explore the past present and future of a major airport in London, looking at challenges and successes to understand how best to manage design at the nexus of people, process, technology, and large complex assets.
Charting the future of DesignOps: A community workshop (Videoconference)
Each year brings new advancements, challenges, and opportunities to the DesignOps community, but this time seems much different—for DesignOps people and the design profession in general. It may be high time to reexamine and re-map DesignOps’ context, framing, and direction.
We’re convening some of the leading DesignOps minds to reflect on the current state of our practice and its context and value in digital product and service organizations—and we want you to be a part of it.
Watch the recording of this interactive moderated session with David Malouf, Patrizia Bertini, Peter Boersma, Theresa Slate, Z Zheng, Jon Fukuda, and Bria Alexander. Together we set the roadmap and framed our goals—both for the next DesignOps Summit and, more importantly, for the future of the DesignOps craft.
We spent time together mapping out new scenarios for DesignOps in Figjam, and we opened up the DesignOps Summit’s Call for Participation during the session.
#metoo and the IA Community: Karen McGrane and Lou Rosenfeld Confront a Difficult Topic
In this episode of the Rosenfeld Review, Karen McGrane and Lou address the growing concerns over sexual harassment at the IA Conference and other industry events. Karen and Lou explore the #metoo movement’s impact on the industry and what steps we can all take to address what’s happening.
Research Repositories: A global project by the ResearchOps Community (Videoconference)
Panel: Excellence in Communicating Insights
Insights wither and die when they gather dust on the shelf. Excellence in research is only excellence when data is turned to insight, those insights made actionable and are told in stories which engage, inspire and provoke. Our esteemed panel of research leaders will be sharing their best practices for ensuring that insights are heard, acted upon and given the power to become received wisdom which drive business’ forward.
Rolling Out a Repository: How Zapier Centralizes Insights from Across their Organization
Join us as Zapier’s Senior Insights Program Manager, Michelle Bejian Lotia, shares her research repository journey. With insights coming from all directions at Zapier, important research was often lost in the fray, resulting in repeated projects and siloed efforts.
By consolidating insights into a repository that all stakeholders could access and contribute to, Michelle is looking to compound Zapier’s research efforts and drive insight-led decision-making across the organization.
Come along and hear firsthand the challenges and triumphs of rolling out a research repository in a growing, fully remote organization.
Understanding the past to prepare for the future
Interaction designer and educator, Erin Malone, takes a look back to the days of the emergent graphical user interface in her new book In Through the Side Door, Fifty Years of Women in Interaction Design. While discussing the new personal computer and some of the women involved in defining these new experiences, she recalls the disruption this new tool made to the world of graphic design and publishing with tools like the Macintosh, Adobe Photoshop, Quark Express and Adobe Illustrator. It was a time of existential change to an industry. Not unlike what we are experiencing today with the emergence of AI in all our tools. What lessons might be learned from the past as we look to the future? How might we future-proof ourselves in this new world? Join a lively discussion reflecting on the past to shape our future.
UX Lessons from running more than 1,200 A/B Tests (Videoconference)
Knowing how to solve the right problem is only one small part of the product-success equation. And nailing the execution is harder than most people think. As Erin says in this talk, “There are far more ways to fail than there are to succeed” when it comes to experimentation. To help you learn, Erin shares some of the silly mistakes she made while A/B testing her designs. That way you can avoid those pitfalls as you work to make your digital product better—not just different.
Beyond Tools: The Messy Business of Implementing Research Repositories
In this talk, Sofia Quintero – founder at EnjoyHQ [recently acquired by UserZoom] – shares her experience helping teams implement effective research repositories across companies of all sizes. You will learn a variety of change management protocols and best practices in knowledge management to make sure you build a strong foundation regardless of the tool you end up buying.
Exploring DesignOps as a Business Strategic Function
DesignOps is changing, but into what?
A strategic partner? An operational force? Or something in between?
Have you ever felt that job titles say one thing, responsibilities suggest another, and expectations rarely match?
In this session, I’ll share findings from a study of over 60 DesignOps job listings across the US, UK, and EU. We’ll look at how the role is being shaped by the market, sometimes clearly, sometimes confusingly. Together, we’ll explore patterns, contradictions, and opportunities, and ask not just where DesignOps is today, but where it truly belongs.