“Could you make it worse?” Redesigning HealthCare.gov
A self-described “failed architect,” Sha Hwang joins Lou to discuss the challenges of scale when merging two companies, and his journey from Trulia and Stamen Design to being part of the team that rescued Healthcare.gov and, subsequently, founding Nava, a public benefit corporation formed during those efforts.
Sha Recommends:
Civic Technologists Practice Guide www.amazon.com/Civic-Technologis…ide/dp/1735286508
Sha will be speaking at Design at Scale 2021 this June 9-11. rosenfeldmedia.com/design-at-scale…/the-lost-year/
About Sha’s talk, The Lost Year: The pandemic made it painfully clear that the failure of critical public services causes real harm, both physical and financial. Our healthcare system is being overwhelmed, millions are pouring onto unemployment, and we’ve seen an unprecedented number of people trying to access government programs. It has never been more important for government services to be simple, effective, and accessible to all, yet we’re far from that vision today. In this talk, Sha Hwang, co-founder and chief operating officer of Nava Public Benefit Corporation, will discuss the opportunities designers have to build government services that prioritize equity and resiliency—and the responsibility that comes with designing systems that serve millions of people.
Past, Present, and Future: Closing the Racial Divide in Design Teams with Vincent Brathwaite
Vincent Brathwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations.
Vincent also offers suggestions for how to reflect on and own one’s ignorance and accept uncertainty—issues that design leaders continue to wrestle with as they create design teams that are more representative of the world they serve.
Engaged: Designing for Behavior Change with author Amy Bucher
Amy Bucher is Chief Behavioral Officer at Lirio at Mad*Pow and author of our newest book, Engaged: Designing for Behavior Change. Amy has a PhD. in Psychology, so you’d be forgiven for assuming that she works in academia. Instead, she ended up at an agency where she focuses on healthcare and the many different motivational factors that are at play in the way people live their lives. In this episode, Amy and Lou Rosenfeld discuss the ethics of data collection, self-determination theory, fitness apps, her new book, and more.
What UX research maturity looks like and how we get there [Advancing Research Community Workshop Series] (Videoconference)
Three of your research colleagues discussed and defended their respective positions on what UX research “maturity” looks like. Participants then engaged with them in a discussion and Q&A, facilitated by Lada Gorlenko.
“Absent a strong baseline level of data fluency, product teams struggle to harness the power of insight in their work. As UX and UXR leaders, we are uniquely positioned to define what fluency looks like for our organizations and help teams transform to achieve it.”
– Megan Blocker
“Research has come a long way, but we have a long way to go. Our future success rests on two pivotal aspects of maturity: our leadership’s proximity to power and the use of ‘Strategic Research Programs’ to deliver value beyond Design and Product.“
– Fatimah Richmond
“Does UX maturity matter in the age of Generative AI? Is your ability to do well as a team going to depend on your UX skills? Or your tech or people skills?”
– Molly Stevens
Panel Discussion: Communicating the Value of DesignOps
Lessening the Research Burden on Vulnerable Communities
This talk covers specific approaches to employ when working with vulnerable populations, starting with a definition of vulnerability, then discussing how to ensure that researchers remain safe, respectful, fair, and culturally appropriate. This includes: choosing the right research methods for the participants, topic, and context at hand; recruiting and compensating research participants; ensuring research participants are aware of their rights and potential risks for participating in the research; conducting research in a trauma-informed way; managing participant data by ensuring collected information doesn’t put them at risk; communicating design research findings in a respectful manner.
How UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series](Videoconference)
Four of your research colleagues discussed and defended their respective positions (below) on the impact of AI on user research. Participants engaged in a discussion and Q&A, facilitated by Dr. Jamika D. Burge.
“AI has the potential to be the researcher’s best friend, by doing all the heavy lifting associated with analysis – but it also has the potential to cause unimaginable damage”.
– Nick Fine
“Researchers absolutely must learn to create AI prompts. Not only will prompt engineering become an essential, required research skill, but it will also offer a much-needed opportunity to rethink our role as facilitators of change.”
– Alexandra Jayeun Lee
Soon, AI will be able to utilize the participant’s feedback as a prompt to create RITE design variations on the fly, offering the researcher multiple flow options organically and in real time, which will radically transform our research practice.”
– Greg Nudelman
“UX Researchers can reinvent themselves as “delightful ethicists” who oversee ethics on critical issues when generative AI supplies abundant solutions without providing the why.”
– Bo Wang
Communicating and Establishing DesignOps as a New Function
When introducing DesignOps as a new function to an organization, the first few months are critical as you set the stage for how the organization familiarizes itself with your new team.
In this session, Brennan will cover how DesignOps can partner with other functions, how to pick the right programs to tackle first, and how to measure a new team’s success. He will showcase tools that are useful to help establish your team’s newly formed brand within your organization.
Remaking the Making Company: Moving from Product to Experience
DesignOps Community Sensing Session (Videoconference)
Join us to explore the future of the DesignOps role, as well as the joys and challenges folks are facing in that role.
