What Is It Like To Be Part of The UX Team at Compass?
Join the moderator, Andreas Huebner (User Research Manager), as he runs a Q&A session with Amy Takata (User Researcher), and Craig Brookes (Staff Product Designer) to discuss life at Compass, the team culture, and the reasons for joining the Compass team.
The Compass Mission
Greg Petroff, the SVP of Design at Compass & UXR, talks about the Compass mission and how User Research and Design play a crucial role in building a groundbreaking platform for real estate agents.
Centering Patients and Clinicians in a Complex Government Ecosystem
Government’s digital products and services often impact millions of people. In this session, two team members from Coforma, a digital services firm supporting both commercial and federal government modernization efforts, will discuss how they navigate challenges and foster success in supporting one agency’s effort to relieve over-burdened clinicians and improve patient care. At the center of their work is a suite of tools that enable the agency to advance equitable delivery of innovations in cancer treatment. Julie and Laureen will share their strategies for prioritization within a complex ecosystem of business owners, centering patients and clinicians through a strong UX/Product partnership, and leveraging roadmapping and user story mapping to define, focus, and clarify achievable MVP solutions.
[Case Study] Don’t botch the bot: Designing interactions for AI
It seems like every company is adding a conversational AI chatbot to their website lately, but how do you actually go about making these experiences valuable and intuitive? Savannah Carlin will present a case study on a conversational AI chatbot—Marqeta Docs AI—that she designed for a developer documentation site in the fintech industry. She will share her insights, mistakes, and perspectives on how to use AI in a meaningful, seamless way, especially for companies like Marqeta that operate in highly regulated industries with strict compliance standards.
The talk will use specific examples and visuals to show what makes conversational AI interactions uniquely challenging and the design patterns that can address those challenges. These include managing user expectations, handling errors or misunderstandings within the conversation, and ensuring that users can quickly judge the quality of a bot’s response.
You’ll gain a deeper understanding of the intricacies involved in designing interactions for AI, along with practical advice you can apply in your own design processes.
Take-aways
- What to consider before you add AI to your product to ensure it will be valuable, usable, and safe for its intended workflows
- The interactions that are unique to conversational AI experiences and the design patterns that work for them
- Common challenges in designing conversational AI experiences and how to overcome them
Designing for Liberation, Rehearsing Freedom
Amahra Spence will speak on the themes of the conference, reflect back key insights that emerged over the course of the three days, and leave us with critical questions we can carry forward as a community, and individuals after the conference is over.
Advanced Concept Testing Approaches To Guide Product Development and Business Decisions
Learn about the concept testing methodology and various approaches available, when to use them, the types of decisions they can support, and the process to conduct good concept testing with mixed methodologies in mind.
A Civic Designer’s Guide to Mindful Conflict Navigation
As civic designers, we are adept at listening well, understanding complex interactions between people and within systems, and identifying creative opportunities. Working on teams that often comprise many disciplines, perspectives, and motivations, we must approach teamwork with intention and importance. While differing opinions and interpersonal dynamics are inevitabilities of collaborative work, our civic design superpowers uniquely position us to navigate conflict skillfully.
While tackling some of our communities’ toughest, most intractable challenges, we must care for ourselves and our teams too– so that we can live well and serve sustainably. This session will begin with guided self-reflection. We will then explore conflict navigation through a lens of mindfulness, systems-thinking, and human-centered design.
Surveys That Work with Caroline Jarrett
Caroline’s book “Surveys That Work: A Practical Guide for Designing and Running Better Surveys” is a decade in the making — and finally coming in July 2021! Here, Caroline shares some glimpses into the methodologies and tricks she’ll share in the book, and how it evolved along the years.
Caroline recommends:
Mentor Black Business founded by Akil Benjamin
More about the book:
Surveys That Work explains a seven-step process for designing, running, and reporting on a survey that gets accurate results. In a no-nonsense style with plenty of examples about real-world compromises, the book focuses on reducing the errors that make up Total Survey Error—a key concept in survey methodology. If you are conducting a survey, this book is a must-have.
Promise Theory with Jeff Sussna
Lou and Jeff Sussna, author of Designing Delivery: Rethinking IT in the Digital Service Economy, examine the relationships between Design and Operations, DevOps and DesignOps, and DevOps and Agile before wending their way to promise theory, which looks at the “promise” made between a product and its user. Color Lou convinced on the promise of product promises!
Partnership Playbook: Lessons Learned in Effective Partnership
How often have you found yourself wondering how to begin or improve the partnerships necessary within Enterprise environments? Trusted partnerships are a key ingredient of effective design teams when navigating large enterprise-level organizations. Through practical examples, find out how to get started or expanded your practices with partners as you all work together to realize and deliver valuable products and services.
